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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The sleeping quarters were okay. One of the burners on the stove did not function, and there was an issue with the water pressure overall. In some cases the water would not run. The front desk said they would send someone to check and no one did.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you encountered with the stove and water supply, and for the lack of follow-up from our team. We understand how vital these amenities are for a comfortable stay, and we regret that your visit fell short of expectations. While we cannot change the past, your feedback has been shared with the appropriate departments to ensure these issues are addressed for future guests. We appreciate your observations and hope for the... read more
So check was amazing the front counter lady was so nice and friendly. Room no so good floor were sticky and dirty. bathroom needed to be wiped down. no paper Towles even though there is a kitchen. the hotel its self is out dated for sure the bed were cleaned and comfy but the freeway noise was very loud and our room was facing the other direction.
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re pleased to know your arrival was warmly welcomed and that the service you received at the desk left a positive impression. At the same time, we sincerely apologize that the condition of the accommodations and overall comfort did not meet expectations. We understand the importance of a well-prepared space and a peaceful night during a stay, and we regret that this was not fully achieved. Please be assured that your feedback has been reviewed with our team to ens... read more
Nice staff, big room, comfortable
Cristina was and always supper Nice and very helpful .
Business response:
Dear Guest, Thank you for taking a moment to share your kind words with us. We’re delighted to hear that Cristina made such a warm and helpful impression during your visit. It’s wonderful to know her support added to your overall comfort, and we will be sure to pass along your compliments to her for a job well done. Thank you for choosing to stay with Extended Stay America. We look forward to welcoming you back. Sincerely, Hotel Management
No complaints! Clean room, convenient location, courteous staff. Overall, a great stay that met all expectations.
Clean and comfy nice staff
Business response:
Dear Guest, It's wonderful to hear that our efforts to provide a fresh and spotless environment made a positive impact on your stay. We believe that a clean space contributes to a comfortable and enjoyable experience for our guests. Your praise for our friendly team and their hospitality is much valued and serves as an encouragement for all of us at Extended Stay America. It was a true pleasure to have you as our guest, and we look forward to seeing you again soon! Sincerely, Hotel Management
Coffee
Excellent staff, spacious rooms, quiet comfortable, and clean!
Business response:
Dear Guest, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed your time with us. Thank you for spotlighting our friendly staff, peaceful and spacious guest room, and all the comfort and amenities we provide our valued guests. Your comments were an absolute pleasure to read and will surely be passed on. Welcoming you back would be a pleasure, so please return soon for another outstanding experience at Extended Stay America. Sincerely, Hotel Management
The rooms are clean, and the property is well-maintained. Overall excellent service - the staff are prompt, organized, and always ready to help. Thank you for an excellent stay!
Business response:
Dear Guest, It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting Los Angeles. We appreciate you mentioning our amazing team of associates and also that you found our guest rooms clean and well-kept. Thank you for choosing Extended Stay America and for posting such a generous review of our hotel. We enjoyed having you as our guest, and we hope to see you again on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,380 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.