Extended Stay America - Los Angeles - Chino Valley

Business response:

Dear Guest, We understand your mixed feelings about your recent visit and appreciate you sharing what worked as well as what fell short. We are truly sorry that the condition of the stove and the mattress did not provide the level of comfort or rest you expected. In addition, we regret the inconvenience of having to request kitchen supplies multiple times, as this should have been handled promptly and seamlessly. Your feedback has been shared with the appropriate teams to help improve room readiness, housekeeping attention, ... read more

Business response:

Dear Guest, Thank you for choosing us and for taking the time to write such a kind review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We hope your overall visit was pleasant. However, we regret that there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management