Extended Stay America - Los Angeles - Chino Valley

Business response:

Dear Hengshan, Thank you for sharing your thoughts and highlighting the need for improvements in the bathroom area. Feedback like yours helps us identify areas where we can enhance our guests’ comfort. At Extended Stay America, we’re always looking for ways to make stays better, and your comments guide these efforts. We hope you’ll notice positive changes on your next visit and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Sonia, Thank you for taking the time to share your feedback. We appreciate your stay with us and sincerely apologize if any aspect of your experience did not meet your expectations. Your input is valuable, as it helps us identify areas for improvement. We are committed to enhancing our services to serve our guests better. We hope you will consider revisiting us in the future, allowing us the opportunity to provide a more seamless and enjoyable experience that reflects the quality and comfort we strive to deliver. Sincer... read more

Business response:

Dear Gregory, We’re thrilled to hear your stay left such a great impression! Knowing you felt comfortable and well cared for means the world to our team at Extended Stay America. We work hard to create an inviting environment, so it’s wonderful to know that it resonated with you. We look forward to welcoming you back and making your next visit just as memorable. Sincerely, Hotel Management 

Business response:

Dear Sonia, We appreciate you taking the time to leave your feedback. We look forward to another opportunity to extend our services to you whenever your travels bring you back this way. Sincerely, Hotel Management