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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't think I'll stay there again. Other than the friendly front desk staff, I had a lot of issues with the room. When booking the room I paid for a king size bed. When I walked into my room, my bed was as small as a full size. I called the front desk and they accomodated me right away. Their was no toiletries in the room and no toilet paper. I checked in pretty late, so I had to leave my room in the middle of the night to pick some up from the front desk. The nightstand was dirty and had a sticky substance on its side. I'm ... read more
Business response:
Thank you for taking the time to write a review of your stay. The cleanliness of the room and the absence of toiletries you described is not acceptable and I sincerely apologize. In response to your feedback, I am coaching my staff to ensure this experience is not repeated. We continually work to improve our hotel, so I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Never again I booked thru expedia using their 40% off undisclosed "brand named hotel" and was placed at this hotel... First of all it wasnt 40 percent off the regular price. When we arrived we were given a smoking room, despite our non smoking booking and we had our 2 little kids with us. The next day I asked to be moved to a non smoking room because the whole floor reeked like smoke. When we got our new room, we found hair in our sheets, stains in our covers, bathtub also still has hair in it ... My kids were horrified. I a... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,490 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.