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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Perfect & comfortable for short stay 👍
The room was ok, the staff who checked me in was pleasant. The carpets on the hallways were dirty, needs upgrading. The telephone was so dirty. i have to wipe it with cleaning cloth before using.
Plumbing issues
Business response:
Dear Gracie, We apologize for the maintenance issues that have arisen. We understand the inconvenience this has caused and assure you that we are taking all necessary measures to resolve the situation as expeditiously as possible. We understand the importance of efficient and reliable plumbing systems and are doing everything we can to restore normalcy as soon as possible. We appreciate your patience and understanding during this time.Sincerely,Hotel Management
La propiedad es muy segura, no hay ruido, puedes cocinar, si tienes auto puedes ir a cualquier lugar, si no lo tienes puedes usar uber o lift.
Business response:
Dear Jose, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable with many in-room amenities and that our location was ideal for your travel needs. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Staff was very nice and I felt safe but didn’t look to clean in hallways and elevators. Also, they didn’t have any breakfast as stated. Their coffee machine was broken and they didn’t serve anything.
Business response:
Dear Guest, Thank you for posting your comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. However, please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We look forward to sharing your comme... read more
The hotel is located near highway, it's noisy.
Business response:
Dear Jennifer, Thank you for staying with us and for taking the time to leave your comments. We are sorry for the noise issue you reported due to our hotel location, which is close to the highway. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open on Monday at 9:00 a.m.