Extended Stay America - Los Angeles - Glendale

Business response:

Lisa, thank you for sharing your experience with us. Although you liked your well-kept suite, we are sorry you were disturbed at night by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and for posting such a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our city. Sincerely, Hotel Management 

Business response:

Scott, thank you for selecting Extended Stay America and for sharing your review. We are thrilled to know our calm environment contributed significantly to make your stay a comfortable one and that you had a good nights’ sleep in your cozy bed. It was a pleasure serving you, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dee, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you loved our well-kept property and that the excellent service provided by our team. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Jordan, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are happy you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

James, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Daisuke, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management