Extended Stay America - Los Angeles - Glendale

Business response:

Eugene, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for recommending us to fellow travelers. We are delighted that you liked our spacious and well-appointed suites. We value your feedback and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Listy, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. We are also glad you liked our spacious parking. Thank you once more for being our guest and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Lisa, thank you for sharing your experience with us. Although you liked your well-kept suite, we are sorry you were disturbed at night by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and for posting such a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our city. Sincerely, Hotel Management 

Business response:

Scott, thank you for selecting Extended Stay America and for sharing your review. We are thrilled to know our calm environment contributed significantly to make your stay a comfortable one and that you had a good nights’ sleep in your cozy bed. It was a pleasure serving you, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dee, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you loved our well-kept property and that the excellent service provided by our team. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Jordan, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management