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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have stayed at this location a few times before, most things went well other than the fact that I left with so many bug bites! When I walked into my room, the sheets were a bit messed up, but I looked past it assuming they changed the sheets before having me come in (everything else was clean), but maybe they took care of everything first & forgot? I have bites all up my legs that are very painful.
Business response:
Jaelyne, thank you for taking the time to share your feedback. We apologize for the cleanliness issues and the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
The pictures did not look like the room.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Good location, i wish the hotel will be cleaner, at leased vacuumed in corridors
Business response:
Thank you for your review. We are glad your overall stay was satisfactory, and you liked our convenient location. However, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Musty smelly room.
Business response:
Thank you for your review. We apologize for the musty smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Parking isn’t free Parking was not free like as it says. Building is old & in need of updating but was fairly clean.
Business response:
Thank you for staying with us and posting a review. We are sorry for the disappointment you had with the parking fees and the overall condition of our property. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy you liked the well-kept property. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room smelled of BO, carpets were dirty and damaged, bed was uncomfortable.
Business response:
David, thank you for your review. We are sorry for the odor you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We also apologize for the disappointment you had with the carpet and the comfort of the bed. Your concerns will be shared with the appropriate teams to ensure abetter experience going forward. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,426 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.