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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Musty smelly room.
Business response:
Thank you for your review. We apologize for the musty smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Parking isn’t free Parking was not free like as it says. Building is old & in need of updating but was fairly clean.
Business response:
Thank you for staying with us and posting a review. We are sorry for the disappointment you had with the parking fees and the overall condition of our property. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy you liked the well-kept property. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room smelled of BO, carpets were dirty and damaged, bed was uncomfortable.
Business response:
David, thank you for your review. We are sorry for the odor you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We also apologize for the disappointment you had with the carpet and the comfort of the bed. Your concerns will be shared with the appropriate teams to ensure abetter experience going forward. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
No breakfast or towels. WTH? Hotel is clean, comfortable, safe, and in a nice neighborhood. However, the "continental breakfast" which is supposedly included with the reservation consisted of a few granola bars thrown into a basket. That and coffee. Literally nothing else. (And, yes, we came down well within the allotted breakfast time-frame). My daughter and I went down to get some food and could not believe our eyes. Also, not a single towel was left for us in our room when we checked in (no bath or hand towels at all) and... read more
Business response:
Alicia, thank you for staying with us. We regret your disappointment with our breakfast offerings and apologize for the service issues you encountered while you were here. Your feedback is of utmost importance to us, and we have followed up this with the appropriate team to make sure we are more diligent moving forward. We hope you will choose us again on a future visit as we sure to deliver a gratifying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,396 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.