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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a great stay, but staff dint help us with extra/replaced towels even if we stayed for 3 days.
Business response:
Mohsin, Thank you for giving us your feedback. Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your concerns with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon. Sincerely, Hotel Management
Checking in was not pleasant We arrived at midnight and the front desk said we couldn’t check in for another half hour because of an audit. Not something you want to hear after traveling for 6 hours. The first floor hallway smelled like urine.
Great !
Business response:
Hayssel, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
“Breakfast”, consisted of a choice of not one, not two, but three different granola bars (snack sized). There was flask coffee too, but there was no creamer to try it personally. Other party with me, said I was better off not having it. Bathtub was marred. Sink particleboard was wearing away. Kitchen is two hot plates and a full sized refrigerator. Blankets were thin, but clean. Decent mattress. Only one bedside table in queen room. One bedside light.
Business response:
Chris, thank you for choosing our hotel for your visit to this area. We are pleased you had an overall enjoyable time with us. However, we are sorry for not meeting all of your expectations. We regret the inconvenience you had in your room and have shared your concerns with our maintenance associates to look into this immediately. Thank you again for sharing your experience. We hope you will return to see how we have improved due to your comments. Sincerely, Hotel Management
Great welcoming, everything was clean
Tv had no remote in the room . I asked the front desk for a remote they said they would bring to my room shortly and it never happened I didn’t bother asking for a second time.
Business response:
Serge, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,413 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.