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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sloppy Maintenance, calk falling off in bathroom, leaky shower head, popcorn under bead, stains on carpet floor, and noisy rattle in AC unit. Also, the stairwell carpet was falling off, making a trip hazard. Plus side is that it looks nice on the outside, and the staff was very friendly. Internet service was not great.
Business response:
Dave, thank you for the feedback. We are pleased you liked our associates, but we are sorry for housekeeping & maintenance issues you encountered in your room and regret the inconvenience caused. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service & facilities going ahead. We hope you will give us an opportunity to provide you with a better experience. Sincerely, Hotel Management
Clean, spacious pet friendly. Enjoyable stay and would probably visit this location again.
Business response:
Philip, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Ok overall. Did have problem with wifi not allowing me to signin but wasnt needed on this trip. Room air conditioner was noisy, woke me up several times when it came on. Otherwise pretty normal stay.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the issue you had with the HVAC unit in your room and regret the inconvenience it caused. We have alerted our maintenance team about it, and they are fixing it immediately. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The room had a muggy smell to it. Once I turned on the air it wasn’t so bad. The remote didn’t work so I had to request another one.
Business response:
Sara, thank you for choosing Extended Stay America for your recent stay. We regret the difficulties and the uncommon smell you faced in your room. Your comments have also been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Will stay again if problems fixed. Hotel lobby was kind of dirty and hallways smelled like cigarettes. Some walls are chipped and falling apart. Breakfast on the go should be more like just snacks because all I got was a granola bar. The white towels from our room some had yellow stains.
Business response:
Yvonne, thank you for your review of our hotel. We apologize for the cleanliness issues and the smoke odor you experienced while you were here. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will revisit the next time you are in the area. Sincerely, Hotel Management
The bath tub was not clean and the plug did not work.
Business response:
Thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Your comments have also been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Not as bad as people say I feel a lot of people did not do their research before booking this hotel. This hotel was not bad. It is a hotel so of course it is not going ti be super quiet. The staff was friendly and when we asked for things we got it. The room was clean and checking in and out was a breeze.
Business response:
Jennifer, thank you for staying at Extended Stay America, we appreciate your business! It is good to know you liked our calm and peaceful environment and that you were impressed with the great service delivered by our associates. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,396 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.