Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear Guest, Thank you for sharing your feedback with us. We appreciate you taking the time to give us the opportunity to make meaningful improvements. We understand how the complimentary grab-and-go breakfast and in-room environment fell short of expectations. Your comments have been noted and will be shared with our team as we continue evaluating ways to elevate future visits. We are committed to maintaining standards that support both convenience and comfort, and input like yours helps guide those efforts. We hope you will... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We regret the frustration you encountered during your stay, particularly regarding the shower and the lack of clear guidance from our team. While our operational structure may not always align with guests' expectations, we understand that comfort and clarity are essential. Your feedback highlights the importance of improved communication and support at the front desk, and we will use it to reinforce our service standards and training efforts. Although we are... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry that the room caused concern, especially regarding your comfort and well-being. This is not the environment we aim to provide, and we understand how upsetting this situation must have been. Your feedback is taken seriously and will help guide our ongoing efforts to enhance future visits and overall care. We regret the inconvenience this caused during your stay and appreciate you bringing it to our attention. We hope you will consider g... read more

Business response:

Dear Guest, Thank you for being our guest and sharing your comments. We’re very sorry that the room’s comfort and upkeep did not meet expectations and that we could not provide an alternative. We understand how frustrating this must have been and regret the inconvenience it caused, especially as it impacted your plans. Impeccable housekeeping and maintenance are something we take very seriously, and we regret falling short during this visit. We hope you will consider giving us another opportunity in the future to restore you... read more

Business response:

Dear Guest, Thank you for choosing us and sharing your feedback. We’re glad to learn that our team left a pleasant impression. However, we sincerely apologize that the overall state of your room did not meet expectations. We are continuously striving to maintain high standards of comfort and ease, and your comments will be shared with our housekeeping team for immediate attention. We appreciate your input and hope you’ll consider giving us another opportunity to provide a more comfortable experience. Sincerely, Hotel Managem... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We sincerely regret that your stay did not reflect the standards we aim to uphold. The concerns you described regarding cleanliness and room readiness are taken seriously, and we appreciate you bringing them to our attention. We understand how disappointing this must have been and apologize for the inconvenience caused. Your feedback is valuable, and we remain committed to improving the overall comfort and reliability of future visits. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry that the condition of our property did not reflect the level of comfort and ease we aim to deliver during this visit. It is disappointing to learn about the water pressure and odor concerns that affected your comfort as well. While some aspects of our building do reflect its age, these issues should not detract from a pleasant experience. Your concerns will be shared with our maintenance and housekeeping teams to prevent such issues from repeating. We sincerely apologize for the inconvenience you enc... read more

Business response:

Dear Guest, Please accept our apologies for the disappointing stay you had with us. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable visit. Sincerely, Hotel Management