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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very diety
Business response:
Dear Guest, We’re sorry that your experience did not meet expectations, as we strive to maintain a high standard of care for all our guests. Your comments will help us make the necessary improvements, and we hope to have the chance to provide a much more flawless stay in the future. Sincerely, Hotel Management
If you want to get a good night's rest before hopping on a plane, DON'T STAY HERE! Very sketchy, people are living here & place is beat up. Our neighbors must have been on drugs, they were up All Night! They finally stopped at 6am right when I had to get up. Place looks a lot better in the photos.
Business response:
Dear Guest, We’re sorry to hear that your stay was disrupted and did not meet your expectations. Your feedback about the environment and overall condition of the property is important and will be shared with our team for attention. Also, for future stays, please know that our front desk is available around the clock to assist and make our guests' stays more comfortable. We appreciate your patience and hope to have a chance to provide a more restful experience next time. Sincerely, Hotel Management
They use misleading advertising, as Expedia says breakfast and parking are included, but when you arrive they charge you for parking per night, and breakfast turns out to be just coffee. The beds are narrow, and the microwave was rusty inside. The staff was unfriendly. I didn't like it at all because for that price I would have booked a different hotel with better conditions.
Business response:
Dear Guest, We are grateful you shared these concerns, and we are truly sorry that your stay did not feel as smooth or comfortable as expected. Our property offers a grab-and-go style morning option limited to coffee and tea with some quick bites, which is reflected in our official information, and parking fees also vary by location. We regret any confusion this created and appreciate you mentioning the condition of the room and your interaction with our team, as this helps us focus on areas that need improvement. We’re comm... read more
Our room had an overpowering smell of animal urine. It was the most disgusting hotel room I'd ever stayed in. We advised the front desk and all they said was they'd make a note of it. There was a pill underneath the bed, along with hair and little bits of trash on the floor, an old poster behind the dresser, sticky goop on the carpet, melted soap still in the shower holder, and the leather recliner was also sticky. I've been to other Extended Stay America locations and have never had such a terrible experience. Not one dish ... read more
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay, particularly the guest room not meeting your expectations in terms of cleanliness, and other issues regarding the dishware. We truly regret the hassle of retrieving the utensils from the front desk. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every g... read more
The room smells so bad and nasty breakfast
Business response:
Dear Guest, We are truly sorry to hear about the discomfort you experienced, and we understand how disappointing it must have been to encounter both an unpleasant scent in your room and a morning offering that did not meet your expectations. We appreciate you bringing these concerns to our attention, as they help us focus on areas that require immediate improvement. Our team is reviewing your feedback carefully to ensure a more consistent and welcoming experience moving forward. We hope you will consider returning so we can ... read more
Nice area room just need a upgrade
Business response:
Dear Guest, Thank you for taking the time to share your thoughts regarding your recent stay. We genuinely appreciate your kind remarks about our location and room. We apologize for any inconveniences you encountered during your visit. Your feedback is valuable, and our team continues to review enhancement opportunities to ensure a more comfortable and modern atmosphere for future visits. We hope you will consider returning so we may offer a stay that reflects the improvements we are committed to making. Sincerely, Hotel Mana... read more
Charges for parking
Non car nous avions prévenu de notre retard de vol de Vegas suite au shutdown beaucoup de vols annulés ou retardés..nous sommes arrivés a 1h30 du matin et oersonnes au lobby...nous avond du prendre une autre chambre dsns le seul hoymtel disponible ce soir la ...
Business response:
Dear Guest, We sincerely apologize for the inconvenience you faced upon your late arrival. We understand how frustrating it must have been after a delayed flight to find no staff available for check-in. This is not the level of service we strive to provide, and your feedback has been shared with our management team for review. We truly regret the situation and appreciate your understanding. We hope you’ll give us another opportunity to serve you better in the future. Sincerely Hotel Management
Really run down and seemed drug dealers working in the parking lot.
Business response:
Dear Guest, Thank you for taking the time to show us your concern. Your feedback and also your patience in this matter are much appreciated. Our hotel is never involved in promoting any such activities and always works for the guests' satisfaction. We will share your message appropriately as we are committed to enhancing our services on all levels. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.