Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk is always here to assist you. We never promote any ill-legal activities in and around the hotel premises. We hope you will revisit the next time you are in the area to show... read more

Business response:

Dear Guest, We’re very sorry to hear about the distressing situation you encountered. Please know that your comments have been shared with our team for careful review, and we will ensure future guests are not similarly impacted. Thank you for bringing this to our attention, and hope you will consider giving us another opportunity to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the disappointing aspects of your stay. The concerns you mentioned regarding the room’s freshness and furnishings, as well as your experience with the breakfast, are regrettable and not reflective of our intended standards. Your comments have been shared with our team to guide improvements in these areas. We truly appreciate your feedback and hope you’ll consider revisiting us for a more comfortable and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts with us. It is disheartening to see such comments, as this is far from the experience that we want our guests to have. Your feedback is valuable to us, and we will use it to focus on areas that need improvement. We hope you will allow us the opportunity to welcome you back in the future for a more seamless and comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re very sorry to hear about the disappointing condition you encountered during your visit. We understand how unpleasant it must have been to experience any lingering smell or cleanliness issues, as this is far from the environment we aim to provide. While our rooms are intended to remain smoke-free, we regret that this policy may not have been upheld in your case. Your comments have been shared with our team to ensure stricter enforcement and more thorough room inspections moving forward. We hope you’ll consid... read more

Business response:

Dear Guest, We’re sorry to hear that the parking fee did not align with your expectations. We continuously review our pricing to ensure it remains fair and reflective of our central location and amenities. Your feedback is valuable in helping us identify ways to deliver greater value and comfort in the future. We hope to have the pleasure of welcoming you back for a more satisfying visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are genuinely sorry that your stay did not meet expectations and that you encountered issues with cleanliness and room freshness. We also regret that the linens did not feel comfortable for use. This is not reflective of the standards we aim to maintain, and your feedback has been shared with our housekeeping team for review to ensure more thorough inspections moving forward. We hope you will consider giving us another opportunity to provide you with a much-improved visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. The condition of the room you described falls short of the clean, comfortable space we strive to provide, and your comments have been shared with our housekeeping team to ensure immediate attention and corrective measures. We hope you will consider giving us another opportunity to provide you with a much-improved visit. Sincerely, Hotel Management