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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like cigarrets in the room, had to switch us. Bathtub was dirty
Business response:
Dear Kyle, Thank you for staying with us and for taking the time to share your feedback. We are very sorry that your room did not meet expectations due to the lingering smoke and the condition of the bathtub. Your comments have been shared with our team so we can address these concerns promptly. While we have designated smoking areas, guest comfort remains our priority, and we regret that your experience fell short. We appreciate you bringing this to our attention and hope your next stay reflects the improvements we continua... read more
Hi, I had to change rooms bc the first room smelled really bad like someone had just smoked pot. The key in the next room I was given, didn't work and I was going back and forth between the office to reprogram the key. After the third attempt, I finally got a more comfortable room unfortunately the TV didn't work, and the shower didn't work very well. I have stayed at this hotel for years. but this time I was so disappointed that I don't feel like staying at the Extended Stay Hotel any more.
Business response:
Dear Virgilio, Thank you for sharing your experience. We sincerely regret the challenges you encountered during your stay, including the difficulties with your room and maintenance issues. Your feedback has been shared with our team to ensure these matters are addressed promptly. We deeply value your continued loyalty and the many years you have chosen to stay with us. We are sorry that this visit did not meet your expectations. We hope you will consider giving us another opportunity to provide a seamless and enjoyable stay.... read more
The floors were filthy, blankets and sheets were dirty, there was hair in the shower tub. The front desk staff was unfriendly. I will never stay at the hotel again
Business response:
Dear Anthony, Thank you for taking the time to provide feedback about your stay. We are very sorry to hear about the issues you experienced with your room and the service from our team. Your feedback has been shared with our team so these concerns can be addressed promptly and our standards upheld. We understand the importance of a comfortable and welcoming environment, and we are disappointed that your stay did not meet expectations. We appreciate you bringing this to our attention and hope you will consider giving us anoth... read more
This property was the worst never ever stay here
Business response:
Dear Guest, We are very sorry to hear about your experience and understand how frustrating it must have been. Guest feedback is invaluable, and your comments highlight areas that need attention. We are reviewing these concerns carefully to identify ways to enhance the experience for future visitors. Our goal is always to provide a comfortable and welcoming environment, and we are committed to making improvements that enhance the stay for all our guests. We hope to provide a much more positive experience on your next visit. S... read more
The room wasn’t clean and had red spot on the sheets and you could see the stains. Some of the electrical outlets also did not work. The staff was very nice though.
Business response:
Dear Esther, Thank you for sharing your experience. We sincerely regret that your accommodations did not meet expectations and acknowledge the discomfort caused by the condition of the linens and the maintenance concerns you encountered. Your feedback is invaluable and has been shared with our team to ensure prompt attention and corrective measures. It is encouraging to know that our team members left a positive impression, as providing a welcoming and reliable environment remains a top priority for us. We appreciate your in... read more
Customer service is great. Cleanliness is seriously lacking. Plan on having dirty feet the whole time, or ruining multiple pair of socks. Floors in rooms are rarely cleaned. Expect bugs everywhere.
Business response:
Dear Steph, We’re pleased to know the service you received from our team stood out, as providing genuine hospitality is a priority for us. At the same time, we regret that certain aspects of your visit did not provide the comfort you expected, and we appreciate you bringing this to our attention. Your perspective is valuable in guiding our ongoing efforts to enhance the guest experience. We are committed to making meaningful improvements, and we hope you will allow us the opportunity to welcome you back for a more enjoyable ... read more
Paid parking……really?!?! They charge for parking now. This Extended stay America is a super budget, no frills, airport hotel. You stay at a place like this to reduce cost…..not pay for extras like outdoor parking with no security. Might as well just pay the extra money to stay at a nicer hotel, closer to the airport.
This hotel is absolutely disgusting. The rooms were dirty, the bathrooms had mold and a terrible smell, and the the kitchen, night stand did not look clean at all. The microwave OMG is completely old and dirty. The hallways and common areas were just as filthy, making the entire place feel unsafe and unsanitary. For the price they charge, it’s shocking to see such poor conditions. I would never recommend this hotel to anyone. I don't understand why the city allows them to continue working for the public.
I never received my refund for this room extended stay was not clean there was a roach in the room the service was great at the front desk but I was not happy with the room and the cleanliness of it could you please make for sure that I received my refund for this room because I've looked in my account and I have not yet to see it and it has been well past days and that was about $140
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.