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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was a clean place to to spend the night until 3am in the morning when the people staying next door child started crying and screaming over all a bad place was very close to where I was working for the weekend! There a in n out across the street
Scary area, room numbers are hard to see, key didn’t work and employee was hard to find, I ended up outside alone at night. Parking was limited, I had to walk around the buildings by myself. I will never stay there again. Employees were nice and did their best with what they had
Business response:
Dear Guest, We sincerely apologize for the unsettling experience you had during your stay. Your safety and comfort are of utmost importance to us, and it’s concerning to hear that you felt unsafe and encountered difficulties accessing assistance. We regret the inconvenience caused by the room access issue and parking challenges, and your feedback has been shared with the relevant teams to strengthen our guest support and security measures. While we’re glad to know our staff treated you kindly, we understand this did not make... read more
I booked two double beds and they gave me. Queen. Since they were sold out they only discounted parking and didn’t do much else. They were nice and helpful but it was disappointing and it smelled.
Business response:
Dear Rachael, We’re sorry to learn about the disappointment you experienced with your room assignment and the overall condition during your visit. We understand how frustrating it must have been not to receive the bed type you reserved, especially after a long day of travel. While our team tried to assist by offering a parking discount, we recognize this did not fully resolve the issue. Your comments regarding room comfort and freshness have been shared for review, and we hope to have another opportunity to provide a better ... read more
Manager was insulting and nonschalant. Hope you find a bettwr venue. For $60 more we got a Hyatt suite. Damn a much better experience for so little more.
Business response:
Dear Robert, We’re truly disappointed to hear that your interaction with one of our associates did not reflect the level of courtesy and professionalism we strive for. We take our guests' comments seriously, as they will helpusenhance the experience for future guests. We appreciate your patience and hope to have another opportunity to show you the exceptional hospitality you deserve, which we are known for providing. Sincerely, Hotel Management
Place looked rundown nothing like the pictures online.
Business response:
Dear Maria, Thank you for sharing your impressions with us. We strive to maintain an environment that reflects the quality and comfort our guests anticipate, and we regret that this was not your experience. Your feedback is valuable and will be shared with our team to help guide necessary improvements. We appreciate your comments and hope you’ll consider giving us another opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management
Nasty, not clean. Sketchy surroundings
Business response:
Dear Christopher, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. Cleanliness and a welcoming environment are top priorities for us, and we regret falling short in your experience. Your observations have been shared with our team as we continually strive to improve our services and ensure a safe and comfortable atmosphere for all guests. We hope you will consider giving us another opportunity in the future to provide a more positive stay. Sincerely, Hot... read more
The Receptionist was very friendly and provided great service. The room however was awful. The room smelled of old leather and fish and was muggy. The refrigerator was broken. Room temperature at best. And the freezer was barely refrigerator temperature. The bad frame must've been broken because the bed rocked back and forth. The toilet had ised toilet paper in it when we arrived. There was also a large number of drain flies in the room. The AC pumped out cold air but the air was wet. I left my suitcase open mext to the AC o... read more
Business response:
Dear Brittany, Thank you for taking the time to share your experience with us. We are truly sorry for the disappointment caused by the condition and upkeep of your room. Providing a clean, comfortable, and well-maintained environment is always our priority, and we regret that we fell short in several areas during your visit. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are addressed promptly. While we’re pleased that our front desk associate made a positive impression, w... read more
No hair druer , the toilet dripped all night , you need a trash container in the bathroom Really need to be updated , steins on the countertops , and the plug by the stove didn’t work
Business response:
Dear Laura, Thank you for staying with us. We apologize that your visit did not meet your expectations. Your feedback regarding bathroom amenities, room fixtures, and the overall condition of the room has been shared with our team to ensure timely attention and improvements. Although we regret any inconvenience caused by unavailable items, they are available at the front desk upon request. We hope to provide a more enjoyable experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.