Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Linda, thank you for your review. We are sorry for the cleanliness issues you had while here. We have shared your feedback with the housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us and for sharing your concerns. We are sorry for the service issue you experienced during your stay and regret the inconvenience it caused. We will definitely step up our game so we don't disappoint you again. Please choose us again if your travels bring you back to the area so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America while you were here for a road trip. We are delighted to know you were impressed with our courteous associates and liked your well-maintained room. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for being our guest at Extended Stay America. We are happy to know you liked our close proximity to the airport and loved our kitchenette. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you had an enjoyable time with us. That being said, we regret the inconvenience you experienced during your stay. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

John, thank you for choosing Extended Stay America once again and recommending us to the future travelers. We are delighted to know you loved each and everything we offer and found our location to be perfect for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Laura, thank you for your feedback. We apologize for failing to provide the spotless room you were expecting upon arrival and that you were disappointed with our grab-and-go breakfast. We are working with our housekeeping team to ensure we are more careful going forward. Also, your comments have been discussed with our Brand Leaders to improve our future offerings. We hope you will give us another chance to impress you on your next visit. Sincerely, Hotel Management