Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Veronica, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing the Extended Stay America. We are glad you liked our well-equipped room as well as our location. However, we are sorry we were unable to assist your request with regards to the blow dryer. We are reviewing this with the concerned teams to improve our future guests’ experiences. We value your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Kornelia, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Shirley, thank you for your feedback. We are sorry for the cleanliness issues you had while you were here. We are reviewing this with the concerned teams to make sure we are consistent with our service delivery. Also, our Maintenance team is checking the HVAC unit in your room and making the necessary repairs. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Tracie, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Keiichiro, it was a pleasure to have you as our guest at Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing our hotel. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Richard, thank you for being our guest at Extended Stay America. We are glad to know our ideal location easy access to the airport was perfect for your needs. Thanks again, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Ginger, thank you for evaluating your stay. We apologize for the cleanliness issue you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team, and we’re reviewing our procedure with them to make sure it is being followed thoroughly. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Gloria, thank you for staying at Extended Stay America. We are glad to know you loved the size of your suite and that you had a nice time with us. We appreciate your feedback and hope to host you back again. Sincerely, Hotel Management