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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Hotel for non-smokers Me, my wife and 7mo old baby boy received a 3rd floor room and it was horrible, since this hotel is not smoker free the smoke migrates into your room from Windows and vents and ac unit as well as being stuck into the walls and fabric in room. So, basically this hotel smelt like an ashtray, however when they moved us to a first floor room it had gotten a little better but the difference was negligible. Ultimately, my wife started having Asthma symptoms again and my son eczema got worse. So yeah ... read more
This hotel for a six-night stay was booked through Hotels.com. One of the advertised features was a continental breakfast. There was NO breakfast of any kind offered by this hotel.
Well?? Great location easy access to the 210. I could have slept on the floor for a softer bed.
Tge service us hirribke as lack of staff to help customers.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the service issues you experienced. In response to your feedback, I will make sure we are providing each guest with professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Terrible! Toilet quit functioning in our first room, took an entire day to be moved to another room only to find dirty sheets on the bed. Never stay here!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and maintenance issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Gross "hotel", smells, has permanent residents in it!!!!!!! Travelers do not go here unless you want to sleep next to permanent resident rooms. The building and hallways smell like a mechanics garage. We left for an event early in the evening and noticed that the room across from us had 2 large black trash bags in front of the door, it was there until 11 the next morning. We asked the person in that room if that was their trash. The lady said no and did not know who left the trash. We asked her how long has she has lived the... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.