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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dont stay there they provide nothing I would never stay there again. the first room had a broken couch and the burners on the stove were on the counter. moved me to a second room where they could not get me internet service for my whole stay which was three days. the telephone in the room had no power or data coming in so you had to use your cell phone to call to the front desk to ask for more sheets because the other ones had bugs crawling on them. I slept in my jeans and long sleeve shirt the whole time. the fridge in the ... read more
Business response:
David, I am sorry to see that we did not meet your expectations regarding your accommodation and hope you will accept my apology for what transpired. I appreciate you sharing your observations and concerns and will use your feedback to ensure we are delivering the best facilities to our guests. I hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Room has a wet damp / animal smell Had to relocate to another hotel because it was overbooked and our room was given to another party. Charged for a one night stay even when the hotel had no rooms available for our stay. Currently asking for a refund and waiting a response for their mistake in over booking.
Business response:
Thank you for your feedback. Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we apologize. We also regret the inconvenience caused due to cleanliness issues. Your comments will be shared with our teams in order to prevent similar issues from happening again. Please feel free to reach out our ... read more
Hotel has seen better days. At check in desk, girl couldn`t find reservation. Asked me if I was at right hotel. When we got to !st room, went to urinate, toilet over flowed. Got us another room, hall smelled like dog. Rooms looked dingy. Mold in bathtub. No ice machine. Grab and go breakfast is a joke. Upon checkout, was greeted by vomit pie in front door outside. Trash cans full.
Business response:
Elizabeth, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I would also like to mention that, as we have a full-size refrigerator in all our suites, we do not have ice machines on our property. We hope you will give us another opportunity to ha... read more
Gross Carpet in the room was stained, the desk chair had crusty stains on it, the drywall in it shower was bubbling and peeling, the elevators stank of smoke, the hallway smelled like spagetti. Also, they were completely out of shampoo.
Business response:
Thank you for your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sin... read more
Horrible hotel in a great area Not impressed with this place. Why have a kitchen when there are not pans, paper towels, coffee machine or even an ice bucket and glasses. I went to the front desk and asked for glasses, an ice bucket and ice - I was told they do not offer any of these items. I had to drive to a 7-11 and buy all three.
Business response:
Mark, thank you for your feedback. We are sorry you were not pleased with our amenities and the inconvenience caused. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standard requires these items available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We do not have ice machines on our property as we have full size refrigerator in our rooms. We will be sure our front desk communicates this more clearly going forward. We hope... read more
Would not stay again We booked a room at the Monrovia property which they oversold and had to send us to their nearby Arcadia property. However, we were extremely dissatisfied with this hotel. As we pulled the sheets down there was a long hair and stains on the sheets. The toilet seat was falling off and there were bad patch jobs in the shower where the curtain rod attaches. Overall just felt like it was dirty.
Business response:
I truly appreciate your taking the time to provide feedback, and I am sorry we were unable to accommodate you despite your reservation. We offer no excuses for this mix-up and I apologize for the inconvenience. We are reviewing the situation as a training tool to improve our procedures and service. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager
The key didn't work and we had to walk the halls looking for someone to fix it. We called from the lobby phone probably 10 times before finally trying to walk the halls and find someone. When we did she argued with us that it had not been more than 15 minutes. Argued! It was 1:00 am
Business response:
Deborah, we sincerely apologize for your unpleasant experience with one of our associates and with your room key. We provide thorough training for all associates, and we will be redoubling our efforts. Counting on your kind generosity to accept our apology, I hope you will consider returning to our hotel on your next visit to this area. Sincerely, General Manager
Hotel is in a great location When we arrived to our room the sofa bed was broken (where our 2 boys were going to sleep) so we were moved to another room. The second room they put us in had roaches crawling on the bed but we did not discover this until after 10pm and at that hour there were no other rooms to move a family of four to.
The stag were rude when asked about extra towels. Rude staff, when asked about extra towels none were provided or available. The breakfast was limited and they had cheap snacks. I will not be staying here again!
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.