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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Under-staffed and/or under-resourced this time? Overall, positive features (location; initial cleanliness of the room; conscientious service by some of the desk staff) were overtaken by disappointments (wobbly toilet seat; inoperable hair dryer; uneven availability of complimentary coffee and facial tissue; uncomfortable, noisy beds). A "help-wanted" sign suggests the hypothesis in this review's title.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider visiting us again in the future. Sincerely, Hotel Management
Don't waste your time Hotel looks nice from the outside, but inside, the rooms are bad. I've stayed at other locations for this same chain too...rooms inside are cheap. Old furniture in the room, nothing really nice about the rooms. Won't stay at this Hotel chain anymore
Business response:
Brian, we're sorry for your disappointment. We understand we missed meeting your expectations and will share your feedback with our management team in an effort to have future enhancement. We hope you will consider re-visiting us. Sincerely, Hotel Management
Musty Although service was OK the room and in fact, the entire hotel was run down, our room in particular had the smell of molds and mildew upon entering. The bed had cobwebs and the bathroom was in dire need of repair/remodeling. I probably will have to think twice about staying here again
Business response:
Thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with your room. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Purposely overbooking a room They over booked my room that I had already reserved a week before. Someone wanted to extend their stay and instead of telling them that the room was already reserved, the hotel went ahead and gave them the room that was already reserved and then told me that they changed my room with another that was not the same configuration. They should have moved the other people to another room and let me have the room I originally reserved and paid for. BS customer service. They said they are going to disc... read more
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
House Keeping??? Booked this hotel for a 3 day weekend stay. Our room had a king sized bed, but the space for it was too tight next to the a/c and made it impossible to walk around. We also had a sofa bed, but there was no bedding for it in the room. We had to go down to the front desk to retrieve the bedding because there was no one there who could bring it up to our room. Also, apparently they only do housekeeping once a week. So when we returned to our room after the first night, the room was not clean, the beds were not ... read more
Business response:
We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value, which we failed to serve you with. We have already shared your comments with the housekeeping team. Thank... read more
Go at your own risk They overbooked but gave me 50% off an a smaller room that I originally requested. Hotel smelled of fish. The bathroom sink was clogged with the lever not work on sink or beneath the vanity. Requested another pillow that smelled when I received from housekeeping.
Business response:
Aaron, we appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you better. Sincerely, Hotel Management
A dissapoinment Location was convenient however the property was a disappointment.
Business response:
Dan, thank you for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Could not get in the hotel Arrived at 12:30 in the morning. All doors closed, no one at counter. Telephone outside door had a number for late arrivals, tried a couple times, no answer. Had to crash at a friends couch.
Business response:
Please accept our apologies for the service issue you encountered and less than the favorable experience you had at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
unprofessional staff and many long stayers There was a grease fire a few door down from my room. Smoke, alarm and horrible smell. I evacuated on my own. Waited outside for an hour until fire dept said okay to go back. No one from hotel checked on me or made sure of our safety. Very disappointing. Also many people using hotel like an apt. Low life's.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.