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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Go somewhere else Worst hotel we ever stayed at. The front desk lady was rude and had bad service. Checking in and out we had to wait 10-15 mins becuase she wanst there. The rooms were dusty, the a/c didnt even cool down the room and it kept on turning off saying it was 60 degrees in the room but was definitely not since we were still sweating. The toilet was just leaking all day. So every 5 minutes it would have a little flush my it self so annoying. Never coming back here again
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. We truly regret the inconvenience it caused. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Not worth it even it's already cheap I should have paid $20 more to get better service and room condition in the same location. I didn't check in until 9pm we pretty much got the room that they should not even sell it. The shower faucet has been dripping before I entered the room and the AC was loud and trembling. Even though it says that it's a suite, I need to ask for all cups, plates, utensils, pans, coffee maker, toasters and any other thing that one thought would have included in the suite with the Desk and they gave me... read more
Business response:
Chris, we are disappointed to read your feedback and apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured we are following up on your concerns to ensure we are well poised to serve our future guests. We would also like to inform that as per our brand standards requirements kitchenware, fresh linens and towels along with any toiletries for your room are always available at the front desk. We hope you will consid... read more
Business response:
Thank you for sharing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
不建议入住 服务太差，说好要加铺，晚上却说没有床褥可换了，要等到凌晨2-3点才会有。洗澡毛巾也会说没有了，要等到洗好后才能换，酒店里的住客都是乱七八糟的，不建议入住！
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide a better hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
Business response:
On behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Poorly maintained hotel STOP! Don't disappoint yourself. This is a poorly maintained hotel. Floor of kitchenette was so sticky I thought I had gum on bottoms of my shoes. Toilet seat was so loose my wife almost slid off the toilet. When we checked in, we were told the room was just finishing being cleaned. Furniture is cheap and wobbly. Window sills peeling from weather. Brown spots in bath tub. No wash clothes, had to use dishrags from kitchen. I could go on but not worth it. Just skip this place. No one at front desk until... read more
Business response:
We're extremely sorry that you had a negative experience here and assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the hospitality you should always expect from us. Sincerely, General Manager
Unsafe for anybody! Bad experience, we stayed in room 203, we are a lesbian couple in our mid 40s (keep this in mind) it was the last room they have so no change. Remote does not work when using volume up but down. Around 11 pm we heard some noise really close to our door and when I opened my door to check it out, there was a man sleeping in the hallway right next to my door. Of course we called front desk but the inexperienced employee insisted in a physical description when I was repeating what does it matter? just come ov... read more
Business response:
Clara, we would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
This hotel was clean but had no amenities. This hotel was very clean but as far as comfort and convenience not so much. We had a kitchen area but there was no pots, pans, utensils etc. to use unless you went to the front desk to get them. We were very pressed for time and having to go to the front desk for every little item was inconvenient for us. When you have a place with a kitchenette, those items should be provided in the room without having to go get them. I feel that the price for our stay should not be as high as it... read more
Business response:
Cindy, thanks for evaluating your stay. You deserved a comfortable stay, and we did not live up to your expectations. We are sorry for your disappointment you had with the in-room amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope will have the opportunity to make it up to you on a ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.