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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No eating in room! Kitchen area in room with NO dishes or cookware
Business response:
Thank you for your review. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Ants in the bathroom and a sticky kitchen floor I should have known from signing in and killing an ant at the desk, the stay would not be good. A kitchen with nothing in it and a sticky floor. An air conditioner that would only go down to 72° and had to be unplugged several times to keep working. Ants in the bathroom, floor and tub. Definitely not work $128. Would never stay again.
Business response:
Eileen, thank you for sharing your thoughts about your stay with us. We sincerely apologize for the Maintenance and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our respective team to see where we dropped the ball. We regret the inconvenience these caused and hope we have the chance to make a better impression on a future visit. Sincerely, General Manager
fish smell on 3rd floor and room 211 was smokey. try Arcadia just down the street for a clean good hotel.
Business response:
Thank you for the specific feedback about your stay. We apologize for the unfortunate odor coming from the 3rd floor and that this ruined your stay. Hopefully, this unfortunate situation will not prevent you from staying with us in the future and you will give us another opportunity to make your next stay worthwhile. We hope you will consider visiting us again so that we can make it up to you. Sincerely, General Manager
Horrible Horrible service for $162 a night! Rented 2 rooms and did not get to check into my second room until after 4pm! To top it off there were ants crawling all over our beds to where we couldn't even sleep at night! 2nd room did not have any comforters so the house keepers came in and threw the two comforters in the room in 2 big plastic bags! I will not stay here again and no I do not recommend staying here!
Business response:
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. We hope you will visit us again so that we can make it up to you. Sincerely, General Manager
Business response:
Angelina, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
If you are alone, this hotel is ok. When you stay with your family, i don't recommend this hotel. Hotel facilities are lack and breakfast is not enough.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
Booking misalignement :Expedia and the hotel I booked a room with 2 beds and we got a room with one bed. Consequence, my kids slept on the floor. This is unacceptable. The only reason given is that there was a misunderstanding between Expedia and Extended Stay America Los Angeles - Monrovia. I DON'T CARE if there is a problem between Expedia and this hotel !!! I am the client. I paid for a room with 2 beds and received a confirmation from Expedia.
Business response:
I sincerely apologize for not providing you the room of your choice. We understand your frustration and regret the inconvenience it caused. we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you and your family will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Terrible The customer service was very bad and I had a terrible experience and I will not be staying there again
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. Let me simply say we are all committed to making sure we don't repeat what you experienced. Please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
The room didn't have no dishes and u had to go down to request it
Business response:
Cindy, we are sorry that you were unhappy with our dishware policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We regret the inconvenience this caused and hope you will consider a return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.