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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thank you for your hospitality
un friendly as a whole
Business response:
Dear joseph, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second ch... read more
Liked the availability of a wakeup call in the AM and friendly front desk personnel. Didn't like the absence of the room we booked, but we were upgraded for a discount by the front desk staff without a problem. Freeway noise could be a problem at night, as it is adjacent to the hotel. The microwave didn't work.
The hotel was not very clean. The elevator was extremely dirty. The hallways were dirty also. The rooms were older & had a weird smell to them. The bathroom just stunk. It smelled like mildew. There was not a coffee machine in the room. It had a kitchen with everything except coffee. The area it was in was nice. Check in took a very long time and the person working gave me the wrong room key then questioned how I ended up with it. Only because we had to come back to give show ID of the person staying with me did we realize t... read more
Business response:
Dear Irene, Thank you for choosing our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
The sofa bed had three large stains. Not enough pillows. No ice machine. They tell you free breakfast. They ought to say free coffee and muffins. Not impressed. I would not rate this place higher than three star and that’s because it didn’t feel unsafe.
Business response:
Dear Jaime, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your full trust. We wish you all the best with your travels.Sincerely,Hotel Management
Rooms need huge upgrades such as paint & other little things, restroom was a bit dirty, found hairs & the toilet seat had urine stains. Breakfast is just coffee, muffins, and oatmeal. They shouldn’t promote breakfast if it really isn’t a breakfast..
Rooms are spacious and clean. Neighborhood is quiet even by freeway. Staff has always been friendly and helpful … but no trash cans. What’s with that? Otherwise, a good value for the money.
Business response:
Dear Doug, Thank you for your excellent review of Extended Stay America! It is nice to read that you found our rooms spacious and clean and our staff friendly and helpful. We appreciate your input about the trash cans and will consider this for improvement. We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,393 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.