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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front Desk Agent apprehensive when asked about amenities and the simple check in questions felt like an interrogation . Hallways smelled like smoke which seeped into the room We checked-out early due to being uncomfortable. Housekeeping staff were nice on passing
Business response:
Dear JeanLuc, We apologize for the discomfort you experienced during your stay. Providing a welcoming and comfortable environment is our priority, and we regret that we did not meet your expectations. Your feedback regarding the front desk interaction and hallway odor is concerning, and we are addressing these issues with our team to ensure improvements are made. We appreciate your kind words about our housekeeping staff and their friendliness. Please know that your satisfaction is important to us, and we hope you will consi... read more
Did not feel clean and felt out dated
Business response:
Dear Jeanette, Thank you for sharing a review of your stay. We regret that you didn't find your stay as comfortable as expected. We aim to provide a clean and modern environment for our guests. Your feedback is important, and we will use it to enhance our services and facilities. We appreciate your input and hope you'll consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
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friendly staff
I wouldn’t stay there again didn’t like the service and hotel
Business response:
Dear Ana, We are disappointed that your experience at Extended Stay America didn't meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings in service. We strive to provide exceptional hospitality, and we would love the opportunity to welcome you back and ensure a more enjoyable stay.Sincerely,Hotel Management
Front desk very rude
Business response:
Dear Rebecca, Thank you for taking the time to write a review of your stay. We are sorry to hear about your experience with our front desk staff. Providing courteous and helpful service is our top priority, and we apologize for any interaction that fell short of our standards. Your feedback is invaluable, and we will address this issue with our team to ensure that all guests receive the respectful treatment they deserve. We appreciate you bringing this to our attention, and we hope to welcome you back for a much-improved exp... read more
Unhappy at best. I have stayed in this hotel before. It has never been a high end place, but it was nicer. The hallway smelt like smoke and weed. The room smelt like sulfur. The room door was very hard to open and there wasn’t much in the way of toiletries in the bathroom. Overall I do not think I would stay in this hotel again.
Business response:
Dear Donald, We sincerely apologize for your disappointing experience during your recent stay. Your feedback regarding the unpleasant odors and maintenance issues is concerning and does not reflect the quality standard we strive to maintain. Please be assured that we are taking immediate steps to address these issues to ensure a more comfortable and enjoyable experience for our guests in the future. We appreciate your loyalty and regret that we fell short of meeting your expectations on this occasion. We hope you will recons... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,193 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.