Extended Stay America - Los Angeles - Monrovia

Business response:

Dear Haydee, Thank you for sharing your experience at Extended Stay America. We are delighted you found it so welcoming and convenient. Our team takes pride in maintaining a clean environment and offering friendly service. We're glad you enjoyed our central location and dining choices. Your kind words mean a lot to us! We hope to see you soon!Sincerely, Hotel Management 

Business response:

Dear JeanLuc, We apologize for the discomfort you experienced during your stay. Providing a welcoming and comfortable environment is our priority, and we regret that we did not meet your expectations. Your feedback regarding the front desk interaction and hallway odor is concerning, and we are addressing these issues with our team to ensure improvements are made. We appreciate your kind words about our housekeeping staff and their friendliness. Please know that your satisfaction is important to us, and we hope you will consi... read more

Business response:

Dear Jeanette, Thank you for sharing a review of your stay. We regret that you didn't find your stay as comfortable as expected. We aim to provide a clean and modern environment for our guests. Your feedback is important, and we will use it to enhance our services and facilities. We appreciate your input and hope you'll consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management 

Business response:

Dear Ana, We are disappointed that your experience at Extended Stay America didn't meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings in service. We strive to provide exceptional hospitality, and we would love the opportunity to welcome you back and ensure a more enjoyable stay.Sincerely,Hotel Management