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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk very rude
Business response:
Dear Rebecca, Thank you for taking the time to write a review of your stay. We are sorry to hear about your experience with our front desk staff. Providing courteous and helpful service is our top priority, and we apologize for any interaction that fell short of our standards. Your feedback is invaluable, and we will address this issue with our team to ensure that all guests receive the respectful treatment they deserve. We appreciate you bringing this to our attention, and we hope to welcome you back for a much-improved exp... read more
Unhappy at best. I have stayed in this hotel before. It has never been a high end place, but it was nicer. The hallway smelt like smoke and weed. The room smelt like sulfur. The room door was very hard to open and there wasn’t much in the way of toiletries in the bathroom. Overall I do not think I would stay in this hotel again.
Business response:
Dear Donald, We sincerely apologize for your disappointing experience during your recent stay. Your feedback regarding the unpleasant odors and maintenance issues is concerning and does not reflect the quality standard we strive to maintain. Please be assured that we are taking immediate steps to address these issues to ensure a more comfortable and enjoyable experience for our guests in the future. We appreciate your loyalty and regret that we fell short of meeting your expectations on this occasion. We hope you will recons... read more
Rooms was like the picture no issues
Business response:
Dear Ramona, We are thrilled that your stay at Extended Stay America was as expected, with no issues regarding the room. Our priority is providing comfortable and consistent accommodations, and we're glad to have met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management
Loved the small kitchen! Very convenient
Some of the staff was very helpful and friendly
Business response:
Dear La'Kema, We greatly appreciate your positive feedback regarding our staff's helpfulness and friendliness. Our priority is providing exceptional service, and we are delighted to hear that you interacted pleasantly with our team members. Your kind words will be shared with our staff, as they motivate us to continue delivering excellent service to all our guests. Thank you for taking the time to share your experience, and we look forward to welcoming you back on your future travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,371 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.