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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is a bunch of cheerful, helpful young ladies that I have zero complaints about. The cleanliness of the rooms leaves lots to be desired. The long black hairs in the shower and bed let me know what the last guest probably looked like. The bathroom tub was so old that foot traffic has worn away the surface.
Business response:
Bill, thank you for your review. Although you liked our friendly staff, we are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We also appreciate your comments about the tub and will take appropriate action to make our future guests experience a better one. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The pet odor in the rooms is very strong. It's very strong right when you enter the room.
Business response:
Thank you for your review. We are disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We will revisit our in-depth cleaning program to see where we can make improvements, so future guests are not similarly impacted. We hope you will return so we can make it up to you. Sincerely, Hotel Management
So-so stay Slept on a water bottle cap all night -- thought it was just a button on the mattress until, in the morning I reached under the sheets and found the bottle cap. Also, in the bath tub it looked like someone left a small piece of human feces on the back of the tub. Gross.....
Business response:
John, thank you for your review. Although you had an overall satisfactory stay, we sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Clean and comfortable option for those who want to enjoy the ocean without paying $300 per night. Very nicely renovated. 6 min walk downtown!
Business response:
Zazi, thank you for the glowing review of Extended Stay America and for sharing your feedback with future travelers. It’s a pleasure to know you liked our well-maintained property and enjoyed our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,346 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.