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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was fine but 24 hour desk basically unavailable after 8:30 PM as they are performing other duties on the property. Kitchenette in each room is great but no coffee machine no pots and pans, no ice machine on the property. Your supplied with two ice cube trays for making your own ice. Overall, problems were minor and I would stay here again.
Business response:
Les, thank you for choosing Extended Stay America and taking the time to post your review. We are happy you were pleased with most aspects of your stay. However, we regret not meeting your expectations and appreciate you letting us know the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. It is always a joy to hear our guests are excited about returning; we are looking forward to it. Sincerely, Hotel Management
Very good
Business response:
Vanessa, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Good
Nice stay
Slightly weird. For some reason it took about 30 min to check in. Only one person at front desk, and multiple guests already staying there needed help with various things. Lobby was dirty. Breakfast was dismal. Only oatmeal packets, dry granola bars and prepacked muffins.
Close to shops was good Basic maintenance was not being done. Toilet clogged twice, ironing board broken, tub/ shower faucet did not work correctly and pipe leaking from ceiling bulging ceiling in bathroom
Business response:
Mary, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Free breakfast and 6to9 am . Hotel staff is able to help the best they can with whatever request you have.
Business response:
Nathan, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,193 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.