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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super dirty place We went to the citizens Bank Arena to a concert with some friends and decided to stay here. We booked rooms one with a king size bed and when we arrive they said that they overbooked so they didn’t have a room for us. After arguing a few minutes we get our rooms and we noticed that there was blood stains on the walls and the carpets were stained all over the place. They made us sign a document not to smoke but the place smelled like cigarette all over the place.
Business response:
Thank you for choosing our hotel while you were here for a concert. We apologize for the reservation issue you encountered and for the smoke smell you experienced in your room. Please be assured that we’re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We would like to regain your trust and hope you will gi... read more
Grrrr didn’t like, dont work withb guest huffch hfcc jgc
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Bed bugs were found in my bed and now I'm seeking medical attention. I informed the front desk and she was nice enough to change my room, but it was too late. I also paid for a king room and instead was switched to a Queen room that was in deplorable conditions. I stayed at the Ontario Airport Hotel because I started itching and couldn't stop.
Business response:
Dear Guest, thank you for sharing your concerns with your review. We are so sorry we failed to provide you with the comfortable accommodations you deserved. The unwelcome visitors you encountered was unfortunate. We do have regularly scheduled pest control treatments in place to prevent such an occurrence and we will be inspecting and treating your original suite as a precaution. we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. We look forward to speak... read more
This was the filthiest place and most run down Smells terrible, no cleaning
Business response:
Thank you for feedback about your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. S... read more
Not great Room had an odor to it. Didn’t smell fresh/clean. Restroom was not cleaned properly and toilet seat looked dirty. The room seemed rundown and outdated. Wouldn’t stay there again.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Didn't like at all. Shower wss was horrible! Wasn't as nice as expected! Wouldn't recommend minus well go to a motel 6
Business response:
Jo, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No coffee in the room. Poor condition towels, room not as clean as possible.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our management team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,621 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.