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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property had a foul smell to it and was very dirty.
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Dissatisfaction It was ok, very old appliances, had a funny smell. Was not happy.
Business response:
Justin, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not Happy The elevators were not working so I had to carry everything up the stairwells several times
Business response:
William, thanks for the feedback. We apologize for problems with the elevator. Your comments were shared with our engineering department, and the problem has since been corrected. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, Hotel Management
Horrible stay I’m not enjoying it because the microwave doesn’t work the room smelt funny also the air conditioner isn’t working it’s real stuffy in the room I’m not happy especially with as much as I paid
Business response:
Katiana, thank you for being our guest. We are sorry you are disappointed with your stay, and for the issues, you are facing. Your feedback has been shared with the appropriate team members to look into the matter immediately. We want you to have a pleasant visit, so please let us know so we can assist you further. Sincerely, Hotel Management
Stay away, pay the extra money for a clean place. Gross. Very unclean. Not even the hallways are vacuumed. Room felt dirty, cabinets and walls had stains. Shower head sprays everywhere but on you. Broken smoke detector hanging off the wall in my room. Bed was uncomfortable. Hallways smelled like cigarettes and weed. TV was small and not HD. Basically only the AC worked in this place. Would NEVER stay here again. Even the grass outside is dead.
Business response:
Dear Guest, we appreciate the valuable feedback and that you chose our hotel for your travel needs. We are, however, so sorry if we failed to provide you with a safe and comfortable environment. We take your safety very seriously and what you observed with the smoke detector and other areas within your suite will be addressed immediately. Since your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you for being our guest and ... read more
Nope Roaches in the room
Business response:
Thank you for taking the time to review your visit. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we're working to ensure procedures are being followed to prevent future infestation. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Do not stay here. Spend a bit more for something better. It is run down. I did not feel safe staying here. The guests were sketchy. There are no safes in the room. Our door had been tampered with when we left for Diner so that there was a gap in the door. The manager on duty addressed our concerns and investigated. He was nice enough to comp our one night stay. It did not feel very clean either. Lesson learned. You get what you pay for.
Business response:
Thank you for your review. Although you were pleased with the service provided by our associate, we apologize for the difficulties you encountered while you were here and that we were unable to resolve them to your satisfaction. Your feedback will be shared with the appropriate team members so we can take action to prevent these issues from happening again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,621 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.