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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty shower with hair and pieces of soap stuck to shower floor. Cockroach in the room. Black strands of hair in the bed and on floor. However, the front check in staff was extremely nice and helpful.
Business response:
Mike, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. On a posit... read more
Property is dirty from the sidewalk to the little reception area, glad they overbooked me along with 3 other guests in line front of me with only one person to help, after a while of waiting and swing people being sent to wonder where to go at last minute, it was my turn to be told no room for you! They blamed Expedia and the other sits obviously for other people in stead of taking responsibility, I got refunded from Expedia and found a better cleaner, great service hotel in the same street:) I will avoid this hotel, not rel... read more
Rooms smell like humidity , bathroom ceiling stains , I didn’t even want to take a shower
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, Hotel Management
The property was poorly light on the exterior, making me very wary as a single woman traveling online. The first room I was given was not cleaned and the 2nd room I was given seemed only partly cleaned, with food still in the kitchen. If I wasn't staying for only 6 hours, I would be demanding a refund.
Business response:
Thank you for staying with us again during your visit. It was disheartening to read the cleanliness issues you experienced in your rooms. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We value your feedback. We look forward to your next stay soon. Sincerely, Hotel Management
Constructions and ANTS everywhere. Ants were crawling on our food and clothes.Constructions noise woke us up at 6 am.
Business response:
Thank you for evaluating your stay. We apologize for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We also apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,621 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.