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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unbelievable traffic noise, only stay here if deaf I certainly don't recommend staying. Our room was the noisiest hotel room I have ever stayed in. I travel internationally 30 plus days a year. The hotel is right by the freeway and it sounds like a war zone. Noisy even with ear plugs in.
Business response:
Thank you for your review of your recent visit. We are sorry for the noise issues you encountered. Our front desk is available to resolve issues such as this, so we would have been happy to place you in another room on the quieter side of the building. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with an enjoyable experience. Sincerely, Hotel Management
Smell very bad, poor breakfast, too late check in and too early check out
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the disappointing visit you had at our hotel and regret the odor you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that we can improve our future guests’ experience. We also apologize for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Please consider a future stay as we would welcome the opportunity to re... read more
I was with my 2 kids, 1 2 yrs and other 8 months, there were ants everywhere. Room and toilet, both were dirty.
Business response:
Ahmed, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We hope you and your kids will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
This room barely passed an acceptable level. The toilet seat was unbelievably visibly dirty, hair all in the bath tub and in the bed sheets. The sheets also had various rips and pen scribbles on it. It was like staying at a Motel 6
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
To change rooms because it was infested with ants It was filthy. Had To change rooms because it was infested with ants within a few hours switched rooms at 10 PM at night and the next room smelled like mold in mildew had to switch rooms again requested a refund which I received the overall for the price that I paid I feel that they should’ve been a better quality of a hotel
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret the inconvenience caused in all of your rooms. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider retu... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,621 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.