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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy sucio y olía mal
Business response:
Jazmin, thank you for taking the time to review your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Managemen... read more
Picked this hotel primarily for the kitchen availability. ALL kitchen items are by request. We have to carry it ourselves from Front Desk to our room. Exact no. of plates/cups/spoon. No chopping board and not the sanitary packaging. No dishwashing soap/sponge even to start up. The pool has quite a few leaves on it that would make you cringe on the condition. The pillows were sub standard. Carpets are dirty. Breakfast is on the go. You should describe this in detail in your site. Watered down coffee and the muffins are as big... read more
Business response:
Liz, thank you for the feedback. We are sorry you were unhappy with our kitchenware policy and regret the cleanliness issue you encountered. Your review has been shared with the housekeeping team to be more diligent with their efforts. Also, we have shared your comments with our front desk team to take care of the refilling of breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible Stay The front desk lady Shelly was nice, but other then that, everything thing was terrible. It was like a motel. Hallways had trash on the floor. My bed had dirty sheets, which I had to go to the front desk and get clean ones. Room had a musty smell to it. People next door to me were engaging in sexual activities from the time I got to my room till the time I checked out. Did not get any sleep. I have never stayed in a run down hotel in my life. This will be the first. The price did not match the experience.I don’... read more
Business response:
Malisha, thank you for being our guest. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team for review and action. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
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Business response:
We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was busy, not too friendly. Did not explain parking or grab and go breakfast until we asked. Did not direct us into our room. They seemed rushed to get us out but there was only one person behind us. No ice or ice bucket , we had to make our own ice. The bathroom was dirty and I’m nit a picky person. There were hairs left on the towels and one of them had a stain, I don’t want to use them. The hotel hall was run down and dirty. Would not stay here again. The are was quiet, we were just there for a night as we attended ... read more
Business response:
Jaqueline, thank you for choosing to stay with us while you were here for a concert at Toyota Arena. Although our location was ideal for your travel needs, we apologize for the difficulties you encountered while you were here. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel... read more
Nothing looks like the picture when i see in Hotels.com and the price is too much for this room
Business response:
Essa, thank you for taking the time to review your stay. We're disappointed to read our accommodations did not provide the value you were hoping for. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Los baños estaban sucios y no Iván a limpiar tu cuarto
Business response:
Our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. Thank you for your patience and forgiveness. Travel safe. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,621 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.