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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a great stay the concierge service was disappointing. She was being rude and put room had not utensils in it I had to go back down and get them. I do feel every room should be ready to use and fully up to date.
Business response:
Jazmine, thank you for being our guest. I am happy you were overall pleased with your stay with us. However, I apologize for your experience with one of our associates. Your comments will be taken as a tool to revisit our training procedures. To ensure cleanliness of kitchenware, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure ac... read more
Business response:
Amanda, thank you for the four-star rating of Extended Stay America - Los Angeles - Ontario Airport. We are glad to see you had a comfortable stay with us. It would be our pleasure to have you as our guest again soon. Sincerely, General Manager
Reasonable priced Loved to be able to smoke and it was near airport and fontana
Business response:
Thank you for being our guest. We are glad you were happy with our affordable pricing and that our location was perfect for your visit. However, we are sorry we missed meeting your expectations in regard to our breakfast choices and apologize for the noise issue. Your feedback is appreciated as we make improvements. We enjoyed serving you and hope you will choose us again. Sincerely, General Manager
One night stand Staff was nice, facility is run down. No shuttle service or happy hour.
Very dirty hallways leading to the room. Room with sticky floor. I have to buy swiffer to mop my own dirty room, Lysol to sanitize the room, and Lysol to spray the bad smell inside the room. Lots of hair on the bed, under the sheets. I bought my own blanket since the comforter looks dingy white. Do better!
Business response:
Dear Alona, Thank you for taking the time to share your feedback with us. We sincerely apologize for the condition of your room and the cleanliness concerns you encountered. Every guest should arrive at a space that is fresh and well-maintained, and we regret that this was not the case during your time at our hotel. Your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. We appreciate your candid review and hope to provide a far better experience should you choose to st... read more
The property is poorly maintained, carpets were dirty, room furniture is dated and bed sheets had stains. Also encountered roaches. Not a great place to stay.
Business response:
Dear Martin, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and apologize for any inconvenience caused. We understand the importance of providing spotless accommodations that feel comfortable and well cared for, and we regret falling short in your case. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We regret this was your impression and hope you will allow us the opportunity to provide a much-improved, seamless stay in the f... read more
There were roaches in my room, I tried to call the front desk and ask them to switch me rooms and they refused, someone got shot right by my car so very unsafe and I was unable to leave for hours after checkout because of that, it was super loud and the AC didn’t work
Business response:
Dear Sarah, Please accept our sincerest apologies for the difficulties you experienced during yourstay. Your comfort and safety are our top priorities, and we regret that we fell short in multiple areas. We apologize for the issues in your room, including the presence of pests and the malfunctioning air conditioning. We also regret that we were unable to accommodate your request for a different room. Your concerns have been shared with our housekeeping, pest control, and maintenance teams to ensure prompt attention. Addition... read more
I already have a ticket with customer support on this hotel
Business response:
Dear Jose, Thank you for sharing your experience with us. We are sorry that we did not meet your expectations during your visit. Please be assured that your concerns are being carefully reviewed. Your feedback is invaluable and helps us improve. We appreciate your patience and look forward to providing a more satisfying experience on your next visit. Sincerely, Hotel Management
They DO NOT clean your room weekly. You damn near have to begg them to clean it.
Business response:
Dear Chad, We appreciate your kind rating and hope that you had an overall pleasant stay with us. Since we are an extended stay property, we provide housekeeping services to guests on a bi-weekly basis; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicate our services and amenities during arrival and provide each guest with the professional c... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,396 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.