This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, very smelly, and a cockroach. Feel bad because the staff is very nice
Business response:
Dear Gail, We're truly sorry that your stay was affected by the condition of the room, particularly the odor and presence of pests. We understand how unsettling that must have been. It's unfortunate when issues like this overshadow a kind and helpful team, and we'll be following up with both housekeeping and pest control to address it. We appreciate your recognition of the staff's efforts, and we're committed to making the necessary improvements. We express our genuine apologies once more and hope you will consider staying w... read more
NOT STAYING HERE EVER !!! The outside of the property looked fair enough and the lobby área did too, but once we reached our floor the conditions were aweful! first thing that hit us was the overwhelming stench of cigarette smoke, note we booked two non smoking rooms, called front desk and asked about the smell they said they can’t stop people from smoking in there rooms even if it’s non smoking, the hotel is in dire need of renovation, one of our rooms had toilet seat broken and the other room had a hole on the carpet, the ... read more
Business response:
Dear Elena, We’re sorry your experience was impacted by the condition of the property and a lack of essential items. The condition of both rooms and the noise disturbances you mentioned are unacceptable, and we are actively working on improvements across the board. While it’s reassuring to know the staff remained courteous and tried to assist where they could, the overall visit should have felt much more comfortable and secure. We appreciate your honesty and are taking your comments seriously as we continue to improve both t... read more
You shouldn’t stay here
Business response:
Dear Rei, We’re sorry to know your experience left such a strong impression. We regret that we didn’t provide the level of comfort you expected and understand your disappointment. Your feedback is important and will be reviewed with our team so we can work on improving the quality of our accommodations and the overall guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Would not recommend, needs new carpet, fixtures, paint and cleaning.
Business response:
Dear Francine, We are sorry to hear that the condition of our property did not meet your expectations. Your comments about the carpet, fixtures, paint, and overall cleanliness will be shared with our team as we work toward improvements. We appreciate your honesty; feedback like yours helps us identify where we need to focus our efforts. Thank you for your patience. We hope to host you again with your desired stay the next time you are in the area! Sincerely, Hotel Management
Bad experience.... Not so good. We had cockroaches and small black bugs, throughout the room, discussing. I motioned it to the desk clerk, she said she would let someone know but there nothing she could do about it. This will be are last visit to any Extended stay at that location, for sure.
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Hotel noooo recomendado Ese hotel está listo para ser demolido, malas condiciones generales, el colchón se le salían los resortes, cucarachas en la tina del baño, el desayuno que ofertan no es desayuno es solo café , nunca volveré a hospedarme ahí jamas, la tarifa no es económica como para que esté de esa forma
Business response:
Dear Guest, We're sorry your stay was disappointing. The conditions you described fall far below the standards we aim to maintain. From the state of the mattress to the pest concerns and lack of a substantial breakfast offering, we understand how frustrating this must have been. We've shared this with our team to ensure they can take the necessary steps to correct these concerns. We appreciate your feedback and will use it to guide improvements moving forward. Please accept our apologies, and we hope you will give us another... read more
Will not recommend The room we stayed in was messy. The linen was dirty, there were hair all over the bed and in the bathroom. The carpet had stains and bathroom/shower were not cleaned. When asked if there was another room available, the check in staff said No. Don't recommend this hotel to anyone.
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry to hear your stay did not meet expectations, and we understand how upsetting these conditions must have been. Cleanliness is a priority for us, and your feedback has been shared with the team to ensure higher standards are consistently maintained. While we regret that an alternative room was not available at the time, we are taking steps to improve response and room readiness moving forward. We appreciate you bringing this to our attention and would welcome the ... read more
A nightmare trip The room was infested with roaches I have to buy insecticide to kill as many I can see I'll never come back for sure staff was very rude not professional
Business response:
Dear Guest,We sincerely apologize for the experience you had during your stay. The presence of pests is unacceptable, and we understand your frustration. We will address this issue with our team to ensure that proper pest control measures are in place. We also regret that you didn’t receive the level of service you deserve from our staff. Professionalism and respect are essential to us, and we will strive to ensure that this is consistently reflected in all our interactions. We do hope you will stay with us another time so w... read more
Old, weird musky smell and a roach came out to say hello.. But the service from the staff is amazing on the other hand.
Business response:
Dear Guest,We're glad our team left a strong impression with their service. At the same time, we regret that the condition of the room and your comfort were impacted. We take this situation seriously and will share your comments with our housekeeping and maintenance teams for follow-up. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,396 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.