This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in late from our trip. Got to the hotel very tired. Only to find bed bugs. Do not recommend.
This was not as advertised. The pool is filled w/ cement. The room had ants, damage, sketchy AC, and 3 week old banana bread (date on package) in the microwave. The kitchen has zero utensils or anything. We were able to ask the staff and got most of the things we needed and said they might get some more the next day or two to come and check back. There is dog poop and garbage all over the parking lot and in common seating area outside. Just know if you’re going to go here this is one of the places that people “live” on gover... read more
No nos dejaron hacer check in porque llegamos en la madrugada y nos dejaron solas a esas de la madrugada buscando otro hotel y no nos regresan nuestro dinero
They rlly need to improve the cleanliness! It’s ants all around in the room and never left. You can tell the facility is old and most of stuffs not working very well. Smell very bad when u walk thru the hallway.
The location of the property is perfect and the staff is great, however the conditions within the rooms are disgusting. Roaches can be seen in the kitchenette’s and bath tubs. I had to cut my stay short due to this.
The hallway and room smelled like cigarettes. There was trash left in the room. Overall, the hotel smelled bad.
Business response:
Dear Sam, We sincerely apologize for the condition of your room you encountered during your stay. It's disappointing to learn that the environment did not meet the standard of comfort and cleanliness we aim to provide. Concerns related to odor and cleanliness will be addressed with the appropriate teams to ensure they are resolved quickly and thoroughly. We value your feedback and appreciate the opportunity to make improvements. We hope to have the chance to welcome you back so we can provide you with the flawless experience... read more
Rooms are run down. Killed a roach within 10 minutes of arriving. And the freeway right next to the window was quite loud.
Business response:
Dear Roxana, We’re sorry your stay didn’t reflect the standards we aim to maintain. While we're glad you chose to stay with us, it's disappointing to know that the condition of the room and the proximity to the freeway affected your experience. We understand how unsettling it can be to encounter cleanliness concerns and we take your comments seriously. We’re actively working on improvements across the property to create a more comfortable and welcoming environment for every guest. Your feedback is valuable, and we appreciate... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,396 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.