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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The halls smell terrible. The room is
Business response:
Dear Lucy, Thank you for sharing your thoughts. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so... read more
They put Our booked room to "NO Show" We got this holel very late about 1am. And because of we got late, they put us as "no Show", and wasn't able to get a room. After negotiating to Hotel.com online help support for an hour, finally they removed "no show" and this hotel was letting us to stay the room we already booked and paid. It took us another extra one hour, so finally we were able to get a room to sleep at about 2am.
Business response:
Dear Masashi, We sincerely apologize for the difficulties you experienced during your arrival. We understand how upsetting it must have been to face delays in accessing your accommodations at a late hour. Your feedback is invaluable, as it helps us identify areas where we can better support our guests and enhance the overall experience. We appreciate you bringing this to our attention and hope to welcome you back for a more comfortable stay. Sincerely, Hotel Management
Bad housekeeping service Housekeeping didn’t clean my room, even though I had been there for a month. They kept telling me my room was on the list to get cleaned. After I demand that my room get clean, then they sent someone to clean it.
Business response:
Dear Chad, Thank you for sharing your feedback. We sincerely apologize for the delay in servicing your room and any frustration it caused during your extended stay. Your experience does not reflect the level of care and attention we strive to provide, and your comments have been shared with our team to prevent similar issues in the future. We appreciate your patience and hope you might consider staying with us again so that we can provide a consistently clean, comfortable, and welcoming environment throughout your visit. Sin... read more
Llegue después de la medianoche y no me pudieron dar habitación, por el retraso de mi vuelo, pedí otra habitación y no se pudo, así que me fui a otro hotel y perdí mi reserva en el hotel
Business response:
Dear William, We sincerely regret that your late arrival disrupted your plans and prevented you from being accommodated. We understand how frustrating it must have been to lose your reservation and need to seek alternative lodging. While certain limitations can arise during high-demand periods, your experience highlights areas where we must improve communication and flexibility for our guests. Your feedback has been shared with our team as part of our commitment to enhancing service and ensuring smoother experiences. We hope... read more
Great staff but overall been biggest disappointment rooms are outdated and roaches where in rooms had bad smell
Business response:
Dear Adrian, We appreciate your recognition of our team’s efforts, as providing attentive service is very important to us. At the same time, we are truly sorry that other aspects of your stay did not meet your expectations. Concerns about room conditions and cleanliness are taken seriously, and your feedback will be shared with our team to guide improvements. While we regret the discomfort you experienced, we remain committed to enhancing the overall guest experience. We hope you will consider giving us another opportunity i... read more
We checked into our room and it was completely dirty, old food left in the fridge drawers in the room. We went to the front they said “oh it was just marked clean” and made excuses of possible things that could have happened. We ended up getting switched to another room and it was a little better of appearance until AGAIN found old food left this time in the bathroom under the vanity and stuff on the walls in both rooms. Overall just not a great experience, and won’t be booking here again.
There were roaches.
Bad Hotel Hotel is in really bad condition. The hallways are scary and very dirty. The bathroom was very tight and the handle fell off when I took a shower. Water pressure is very low.
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,396 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.