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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches
Business response:
Dear Guest, We’re very sorry to learn about the issue you encountered during your visit. The comfort and well-being of our guests are extremely important to us, and we regret that your experience did not reflect our usual standards. We value your feedback and are grateful for helping us identify areas that may need additional attention. We will address this appropriately, and we hope you’ll give us another opportunity to provide a more comfortable experience in the future. Sincerely, Hotel Management
Property smelled stale and cigarette. Noisy and unsafe.
Business response:
Dear Guest, Please accept our apologies for the challenges you encountered. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. Moreover, we regret any noise concerns that may have hampered your sleep and rest. Your feedback means a great de... read more
Rooms infested with roaches
Business response:
Dear Guest, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second ch... read more
The place is very filthy! Once you walk inside it has a strong terrible smell. Like old wood house! I couldn’t sleep at night due to the smell. I had to buy a candle to lightening it up all night. Our kitchen was dirty and the microwave had stains and it was rusty. Not safe at all. The windows were dirty. Lots of spider webs and insects and the curtains seems they haven’t been washed in decades. This hotel needs full renovation. I would not recommend this place at all. Nothing like the pictures shown.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had during your time with us. It’s very concerning to learn about the cleanliness and condition issues you described, as this falls far short of our standards for guest comfort and presentation. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective action is taken, particularly regarding room preparation and overall upkeep. We also regret that the environment caused you such discomfort and disrupted your r... read more
Terrible service from the night person in charge This was a terrible decision, I booked my room just before midnight and 35/40 min later I called as I was driving there and the lady that answered the phone told me I was a no show and she WOULD NOT Check me in even if she could. I explained to her that made reservation about a hour ago so not sure why should call me a no show. She should’ve realized that the reservation just came through and put the keys to the side for the person that paid to get the room but instead she sai... read more
Business response:
Dear Guest, We’re truly sorry to learn about the difficulty you encountered with your reservation and the disappointing service you experienced. This situation does not reflect the standards of care and professionalism we strive to uphold, and we understand how frustrating it must have been to face such an issue late at night. While financial matters for third-party bookings must be addressed through the original booking source, this does not excuse the lack of empathy shown in handling your concern. Your feedback has been s... read more
the area no safe
Business response:
Dear Alma, We’re sorry to hear that you didn’t feel at ease during your time with us. Guest comfort is essential to us, and your feedback will be shared with our team as we continue working to enhance the overall experience. We appreciate your patience and hope to provide a more pleasant and worry-free stay next time. Sincerely, Hotel Management
Very dirty hallways leading to the room. Room with sticky floor. I have to buy swiffer to mop my own dirty room, Lysol to sanitize the room, and Lysol to spray the bad smell inside the room. Lots of hair on the bed, under the sheets. I bought my own blanket since the comforter looks dingy white. Do better!
Business response:
Dear Alona, Thank you for taking the time to share your feedback with us. We sincerely apologize for the condition of your room and the cleanliness concerns you encountered. Every guest should arrive at a space that is fresh and well-maintained, and we regret that this was not the case during your time at our hotel. Your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. We appreciate your candid review and hope to provide a far better experience should you choose to st... read more
The property is poorly maintained, carpets were dirty, room furniture is dated and bed sheets had stains. Also encountered roaches. Not a great place to stay.
Business response:
Dear Martin, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and apologize for any inconvenience caused. We understand the importance of providing spotless accommodations that feel comfortable and well cared for, and we regret falling short in your case. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We regret this was your impression and hope you will allow us the opportunity to provide a much-improved, seamless stay in the f... read more
There were roaches in my room, I tried to call the front desk and ask them to switch me rooms and they refused, someone got shot right by my car so very unsafe and I was unable to leave for hours after checkout because of that, it was super loud and the AC didn’t work
Business response:
Dear Sarah, Please accept our sincerest apologies for the difficulties you experienced during yourstay. Your comfort and safety are our top priorities, and we regret that we fell short in multiple areas. We apologize for the issues in your room, including the presence of pests and the malfunctioning air conditioning. We also regret that we were unable to accommodate your request for a different room. Your concerns have been shared with our housekeeping, pest control, and maintenance teams to ensure prompt attention. Addition... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.