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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not clean and the lobby smelled like dog
Business response:
Dear Guest, We sincerely apologize that your stay did not meet your expectations, particularly regarding cleanliness in the lobby. Guest comfort and satisfaction are our highest priorities, and your comments have been shared with our housekeeping team. We take all feedback seriously and are committed to providing a clean, comfortable, and welcoming environment for every guest. We hope to have the opportunity to provide you with a much-improved experience and warmly welcome you back. Sincerely, Hotel Management
This place is terrible and disgusting. Ran down motel, roach infested, roaches all in the hallways before you get to your room and then it’s hella roaches in the room. Refrigerators are horrible and was leaking water my entire stay, drug addicts hanging outside and in the hallways and the manager Amber is rude. Someone is always starting a fire, fire alarms always going off at 4:30 am because someone lit a candle and burned the bed up so everyone had to evacuate. This place deserves no Stars at all and need to be shut down i... read more
Business response:
Dear Guest, Thank you for your honest evaluation. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed with your experience. We continually strive to enhance our services and appreciate your valuable feedback regarding the refrigerator issue. Thank you for bringing this to our attention; we will address these appropriately. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacua... read more
Room was filthy. Stains on the bedding, shower curtain, and tub. Floor had not been swept. Phone and remote control were disgusting. Nasty place. Never again.
Business response:
Dear Guest, We are truly sorry to hear about the condition of your room and the cleanliness concerns you described. Stained bedding, an unclean bathroom, and unsanitized surfaces are completely unacceptable and do not reflect the standards we strive to maintain. Please accept our sincere apologies for the disappointment and discomfort this caused. Your comments will be shared with our housekeeping team. We regret your experience and hope you will consider allowing us the opportunity to welcome you back for a significantly im... read more
Arrived 2 hours check in time and there wasn’t a room available for us. Hotel overbooked. The bed was broken, the carpet was filthy, there was roaches and we got a rash. Picture of the hotel are not updated
Business response:
Dear Guest, We sincerely apologize for the inconvenience of not having a room available upon arrival and for the condition issues you described. Overbooking situations and cleanliness concerns are not reflective of our standards. Reports of pests, damaged furniture, and carpet condition will be shared with our housekeeping and maintenance teams. We also regret any discomfort you experienced. Additionally, we are reviewing our online photos to ensure accurate representation. Your feedback is taken very seriously, and we are c... read more
Room was
Business response:
Dear Guest, We regret to hear that your visit did not reflect the high standards we aim to deliver. Providing a comfortable and enjoyable stay is always our priority, and we are truly sorry this was not the case. We hope you’ll consider giving us another opportunity to provide a more positive and comfortable visit in the future. Sincerely, Hotel Management
The entire Hotel felt like a Homeless Shelter, half way house and Drugs everywhere and One of the Dirtiest Hotels ive ever seen in and out. Smells horrible and the room was disgusting. They alow homeless people and drug users to hang out outside lobby areas. Did not feel safe. Will never visit again.
Business response:
Dear Guest, We’re very sorry to hear about the serious concerns you described regarding the overall environment and cleanliness of the hotel. It is especially troubling to learn that you did not feel safe or comfortable during your visit, as a secure and welcoming atmosphere is fundamental to the experience we strive to provide. The mention of illegal activities is particularly troubling, as we do not tolerate such behavior on or near our hotel premises. These matters are taken seriously, and your comments will be shared wit... read more
Neglect
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies; we never intend to disappoint our guests. We can assure you that what you experienced does not meet our standards, and we will address your concerns. We are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; it helps us improve the experience for future guests. We appreciate your feedback and hope to welcome you back in the future. Sincerely, Hotel Management
The whole rooms smelled of cigarettes, the fridge smells rancid, there was dirt on the walls and on the back board of the bed, the shower was broken, and the chair had a smear of something all on the seat. The back door didn't lock so and one could walk in and there was a Prohibited by Law notice on one of the hotel doors. I also got catcalled by some weird men on the way to my car which was just in the parking lot. This place was absolutely disgusting. Do not stay here.
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We understand how concerning it is to encounter conditions that do not align with expectations for comfort and security, and we regret the frustration you experienced. Your comments regarding upkeep and access are important and will be shared with our housekeeping and maintenance teams for thorough review. Ensuring a clean, well-kept, and secure environment remains a priority, and your observations help guide continued improvements. We appreciate your... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.