This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the absolute worst I’ve ever seen . cracks in the floor where the 9000 roaches lived until the tub I’m assuming since that where they came out from very nasty nothing I’d expect from a extended stay , hotel smelled like chicken and weed , had to leave within 3 hours of being there due to terrible bugs
Business response:
Dear Theresa,On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Wasn’t able to check in until after 6pm and both rooms they provided had dirty linen and smelled really bad which they didn’t have any room spray for so I had to drive to the nearest store to purchase my own room spray.
Business response:
Dear Diana,We're sorry for the inconvenience you faced with the delayed check-in and the condition of your rooms. It's disappointing to learn that the linens were not fresh and that you had to address the unpleasant atmosphere in the room yourself. Our team strives to provide a clean and welcoming environment, and this situation does not reflect our standards. We will address these concerns with our housekeeping team to ensure rooms are thoroughly cleaned and ready for our guests upon arrival. Your feedback is important to u... read more
Staff was nice, but the room was disappointing. There was no hot water to shower. We were able to switch rooms, however the room we switched to was an older room. Smelled stale, carpet was filthy, and unfortunately had to kill some roaches. We will not be staying here again.
Business response:
Dear Guest,We appreciate you recognizing the team’s efforts and regret that the accommodations did not provide the experience you deserved. A smooth and comfortable stay is always our goal, and we sincerely apologize for the challenges you encountered. We are addressing these concerns to ensure a higher standard moving forward. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sincerely,Hotel M... read more
Terrible Horrible smell , horrible service , rude manager. Unprepared staff
Business response:
Dear Anthony,We're sorry your experience was disappointing. A welcoming environment and attentive service are essential, and it's concerning that we did not meet those expectations during your stay. Your feedback will be shared with our team to ensure improvements are made. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Place was dirty and not in very good condition
Business response:
Dear Benjamin,We regret that the cleanliness and overall condition of the property did not meet your expectations. Maintaining a well-kept and comfortable environment for our guests is important, and we apologize if we fell short in this regard. Your feedback will be shared with our team to ensure necessary improvements are made. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Our room smelt pretty terrible. It was bad.. and the shower curtain was dirty. Thankfully we slept and left right away..
Business response:
Dear Brandi,We sincerely apologize for the condition of your room during your stay. We strive to provide a clean and comfortable environment, and it’s disappointing to hear that we fell short in this regard. We understand how unsettling this must have been for you. Please know that we take your feedback seriously and will address the issues with our dedicated team to ensure our rooms are thoroughly cleaned and inspected before allocating to our guests. We would like the opportunity to serve you better in the future and hope ... read more
They have roaches and flees. It stinks and rooms are not clean.
Business response:
Dear Sonia,We deeply regret that your experience was disappointing. Cleanliness and comfort are essential, and we take reports of pests and unpleasant conditions seriously. Your feedback will guide us as we work to address these concerns and ensure that such issues are thoroughly resolved. We apologize that your stay was anything other than perfect, and we hope to have another chance to provide you with the exceptional visit you deserve whenever you return to the area.Sincerely,Hotel Management
We rented this room because it had a kitchen in it. When we checked in the cabinets were empty. There was no shampoo , conditioner or hair dryer in the room either. I had to go to front desk to get things for the kitchen and the shower. Carpet had a lot of stains and very noisy from the highway being so close to building. We will not stay here again!
Business response:
Dear William,We're sorry to learn that your stay did not meet expectations. To ensure cleanliness and quality, kitchen items and toiletries are kept at the front desk and provided upon request, but we understand how inconvenient this may have felt during your visit. Additionally, we regret the condition of the carpet and the impact of highway noise on your stay. Your feedback helps us identify areas for improvement, and we will address these concerns with the appropriate teams. We do hope you will stay with us another time s... read more
Girls behind the front counter are really sweet but the property just feels dirty and dingy.
Business response:
Dear Raul,It’s wonderful to know that our front desk team made a positive impression with their friendliness. However, we’re sorry that the property did not meet your expectations. Maintaining a clean and welcoming environment is a priority, and your comments will be shared with our team to address these concerns. We appreciate you sharing your experience and will use your feedback to make necessary improvements. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sin... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,396 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.