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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cleanliness of the room was terrible. The table had food crumbs on it. There were stains on the carpet. There was hair in the tub. Overall I was scared to actually stay there and will not be back.
Business response:
Dear Guest, We’re very sorry to hear about the discomfort you experienced during your visit. Providing a clean and welcoming environment is a basic expectation, and we regret that the condition of your room caused concern rather than comfort. Your comments have been shared with our housekeeping team to reinforce the importance of thorough room preparation and attention to detail. We understand why this experience affected your decision not to return and appreciate you taking the time to share feedback that highlights where c... read more
Let's see. 3 AM the first night, the room across the hall was breaking glass and people pounding on the door. 20 minutes later, the fire alarm went off for 20 minutes and the fire department arrived. The next day, the fire alarm was pulled again. Three police cars were present. The room had bed bugs crawling on the wall as well, but I don't think the police were there for the bugs. Stay somewhere else.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry that your visit was disrupted by unsettling events and conditions that caused significant distress. A peaceful environment and a sense of comfort are essential to any visit, and we understand how situations involving disturbances and unexpected activity can be alarming.We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated ... read more
The room smells like cat piss in the store did not work they kept smoking in a fire alarm kept going off. Cat woke up in the middle of the night because of fire and the alarm kept going off the next day when I try to report how the wrong smell they gave me carpet freshener and the smell stay there there were cat hair all under the bed. Wasted my money going grocery shopping to cook breakfast on Saturday and they're not even use the food because the stove did not work and lack of things and items they do not have
Business response:
Dear Guest, Thank you for letting us know about the difficulties you faced during your stay. We’re genuinely sorry for the distress caused by the odor and the repeated alarms. Further, we regret any inconvenience with the appliances. Experiences like this do not reflect our commitment, and your detailed feedback is helping us address these problems and enhance future visits. We appreciate you giving us the chance to improve, and we hope you’ll consider returning so we can offer a stay that is more in line with the level of c... read more
Never using hotels.com again. No one covered what I went through to stay at the hotel
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We understand how frustrating it can be when the details of a reservation and the realities upon arrival do not align, and we apologize for the disappointment this caused. We’re genuinely sorry to hear that your stay did not go as smoothly as expected and that the situation left you feeling unsupported. Your feedback is important and will be reviewed to help us strengthen communication and guest assistance. We hope you’ll consider giving us another o... read more
First room was still dirty upon check in. Second room I woke up with a roach and its hatched egg in bed with me. I absolutely will not be staying there again. Ruined my birthday trip.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We understand how frustrating it can be when the details of a reservation and the realities upon arrival do not align, and we apologize for the disappointment this caused. We’re genuinely sorry to hear that your stay did not go as smoothly as expected and that the situation left you feeling unsupported. Your feedback is important and will be reviewed to help us strengthen communication and room preparedness moving forward. We hope you’ll consider giv... read more
Hotel smelled like cat piss everywhere. Hotel keys would barely ever work. People that stay there are super noisy and it sounded like people moving furniture around at all hours of the day above me. Hotel staff was friendly, but definitely never staying here again!
Business response:
Dear Guest, Thank you for taking the time to share your experience and for acknowledging the kindness of our team. We are sorry that persistent odors and access issues with room entry caused such inconvenience. Further, we apologize for the disruption caused by some inconsiderate guests. Your concerns have been noted, and we will work with our team to prevent such issues from repeating. We remain committed to making improvements and hope you will consider giving us another opportunity to provide a more relaxing and seamless ... read more
Whole point of getting room here was because of the in-room-kitchen and the cookware that was stated to be provided for their guests but after 2 days no effort was made on providing any cook amenities such pots, pans, etc. after several request were made. Also there was no toilet paper or shampoo and when the front desk was called they said come down and get it yourself. Had to go and buy our own cookware.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear about the difficulty you experienced obtaining kitchen supplies, as these items are provided upon request and should have been made available without repeated follow-up. We also apologize that essential toiletries were not ready when needed; they are kept at the front desk to ensure availability, but you should not have been inconvenienced in this way. We regret that these lapses affected your stay and appreciate you bringing them to our attention. Your com... read more
This place was infested of cockroaches super dirty.
Business response:
Dear Guest, We’re very sorry to hear about your upsetting experience and understand how distressing this must have been. Cleanliness and guest comfort are always top priorities, and we sincerely regret that your visit did not reflect those standards. Your comments have been shared with the appropriate teams so the matter can be thoroughly reviewed and addressed to ensure this situation does not recur. We take this feedback seriously and appreciate you bringing it to our attention. We hope to have the opportunity to restore y... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.