Extended Stay America - Los Angeles - Simi Valley

Business response:

Dear Mark, Thank you for staying with us and for taking the time to share your concerns. We sincerely apologize for not meeting your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate team members so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We hope you will consider staying with us again in the future for a more satisfactory experience.Sincerely,Hotel Management 

Business response:

Dear mikhail, Thank you for taking the time to share your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely, Hotel Management 

Business response:

Dear Oliver,We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Management