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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You need more cleaning service trash room discusting! But your employees were gr8
Business response:
Lillian, thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our staff, we are sorry for the disappointing stay and for the cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Rooms need plumbing attention. Smelly sink drain and rusty shower drains. Just okay in terms of comfort. I did not like some of the folks hanging around outside the hotel. Seemed shady.
Business response:
Thank you for taking the time to review your stay with us. We are happy you had an overall comfortable stay. However, we are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the plumbing have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Was ok property, some customers cook stinky food which can cause issues in your room
Business response:
Thanks for the feedback. We are glad to read you had an overall pleasant visit. However, we are sorry for the odor issue you experienced and regret the inconvenience it caused. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Friendly especially Denease ( very helpful) Clean, comfort, safety and affordable
Business response:
Thank you for choosing Extended Stay America for your stay. It is delightful to know you liked our well-kept property, our affordable prices, and you were pleased with the exceptional service from our staff, Denease. We will share your compliments with the team to let them know their efforts are appreciated. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
I liked that it had a full kitchen and microwave. But really I liked it all
Business response:
Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked having a fully-equipped kitchen and that you had an excellent stay with us. Please revisit us for another visit. Sincerely, Hotel Management
Non-flushing toilet hurt this rating The hotel staff was very friendly and attentive. Check-in and Check-out processes were very easy and fast. Unfortunately, we had a room where the toilet was not flushing well. We were told that the maintenance guy had worked on it before we arrived and everything was working fine. I don't think they tested it very well because you could tell that after the first flush, things were not working much at all. I met with the maintenance man and he said there was nothing he could do because it ... read more
Business response:
Linda, thank you for being our guest. We are sorry for the maintenance issue you had and that our staff was unable to resolve it to your satisfaction while you were here. Your feedback is noted, and it has been followed up with the concerned team in an effort to tackle such situations more diligently in the future. However, on a positive note, we are happy to know you liked your well-kept, spacious suite. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
It was just okay. Outside needs a good clean up trees need a good pruning.
Business response:
Thank you for your review. Although you overall had a pleasant visit, your total satisfaction is always our top priority, and we are sorry we failed to deliver that. We hope to host you again in the future for a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 4.3 star rating with 1,288 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.