This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The great service but i did not like that one of the windows would not shut all the way and it was very windy that weekend.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to read you were pleased with our courteous service. However, we are sorry for the issues you had with our team. We will share your comments with our maintenance team and make sure the problem is resolved. Thank you again for your gracious rating and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very clean and comfortable but the front desk at night check in was rude and argumentive at first but warmed up and became friendly as i talked to her. The only real issue i had was there was a paper in the room telling about the amenities that listed a grab and go breakfast but when we went down to get something we were told they didnt have any breakfast. I fully understand that covid put a stop to a lot of food options but they should have said that on the amenities paper.
Business response:
Sandra, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our well-kept property. However, we regret you were not aware of the temporary suspension of our breakfast offerings. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
Good except for the hallway odor/stench The room and location were good especially when Chi-Chi Pizza is down the street (A must go if you stay here) The only downfall is the odor/stench from the hallway and elevator, even with the mask on the stench was horrible.
Business response:
Thank you for choosing Extended Stay America for your recent visit. We are glad you liked your comfortable suite and that our location was ideal for your needs. Also, we apologize for the issues you experienced with the smell you encountered in the hallways. Your feedback will be shared with our housekeeping team for review and action. We value your concerns and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Quick trip Love staying here. But this trip had no coffee out or their grab and go breakfast due to covid. Always have clean rooms
Business response:
Mia, thank you for being our loyal guest and for sparing some time to share your review online. It is a pleasure to know you have always enjoyed the comforts of our accommodations on your visit, and we cannot appreciate you enough for letting us know about it. We appreciate your rating and look forward to seeing you at your second home very soon. Sincerely, Hotel Management
Liked the small kitchen. Did not like that I had to ask to stock the kitchen with basic cooking supplies. So obviously a part of staying close to LA that there is no trust ... even when it comes to preparing food for yourself and your loved ones. Also, the walls are SOOOO THIN that you can hear your next door neighbors having the most intimate conversations, especially when they're not using their inside voices from 4:30 AM on. WILL NEVER STAY HERE AGAIN.
Business response:
Thank you for taking the time to review our hotel. We are glad you were pleased with the kitchenette in your room and that you had a pleasant stay overall. However, we regret we were not able to meet your expectations and are sorry for the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,179 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.