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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blamed Expedia for overbooking double rooms. We were staying overnight in Simi Valley for a wedding. I had reserved a room with 2 double beds and expected my son and his girlfriend to be in our room. When we got to the hotel we were told they did not have anymore rooms with 2 double beds. So we had to let our son and his girlfriend stay in their own room next door to us. Not an idea we were fond of. Hotel was satisfactory for what we needed. Summer at the front desk was as helpful as she could be and tried to solve our probl... read more
the room was nice and it had space but if you are not staying longer than a week, you will bw paying to hav your sheets linen washed and you will have to pay for toliet items. the staff was nice and helpful but you are pretty much on your own when it comes to your linens.
Better Than Usual Hotel was basically empty for Thanksgiving so less noise than normal although I could easily hear occupants next door through the paper-thin walls. Also I checkout took far too long as myopic clerk went from one phone call to the next with no acknowledgement of me standing at counter.
Very relaxing and homing This was a very nice trip. We were there for a family emergency and this hotel took a lot of our stress away. Being able to just relax and sleep comfortably, made all the difference.
Good staff but the hotel was very shady looking and constantly smelling of chemical drugs in the hall ways and stairways. I was promised breakfast but they never gave it.
Business response:
Dear Guest, We’re sorry to hear that your visit wasn't comfortable overall. We regret that the condition and atmosphere of the common areas affected your impression, as this is not the environment we aim to provide for our guests. Your comments regarding the hallways and stairwells have been shared with the appropriate teams for review. We also apologize for the disappointment around breakfast. Our breakfast offering is a grab-and-go option intended as a quick and convenient start to the day, and we understand this may not h... read more
Absolutely awful place. Literally everything broken and filthy
Business response:
Dear Guest, We are very sorry to hear that your visit did not meet expectations and that the condition of the property left such a disappointing impression. We regret that the overall upkeep and cleanliness of your room and the property did not provide the level of comfort and quality we aim to deliver. Feedback like yours is extremely valuable and has been shared with the appropriate teams as we continue evaluating areas that may need updates and improvements. Providing a welcoming and well-maintained environment remains a ... read more
Dingy and worn down. Breakfast was coffee and oatmeal packets. Nice distance to fields, but would not stay again.
Business response:
Dear Guest, We are sorry to hear that your visit left you feeling disappointed. We regret that the overall condition of the property felt worn and did not provide the comfort or atmosphere you were expecting, as this understandably shaped your impression from the start. We’re also sorry that our breakfast selection did not meet your expectations. Our complimentary grab-and-go breakfast is designed to offer a quick and convenient start to the day, though we understand some guests prefer more variety. While we are glad the loc... read more
We had a reservation for 4 nights. Staying at an extended stay we didn’t expect much past the bare minimum. However, many things were lacking such as basic security cameras or a night guard. This could be one of the reasons my car was broken into on night number 2 in the hotels own parking lot. They stated they weren’t liable (standard policy in many places). We ended up checking out immediately. TLDR: Lack of security, car was broken into on hotel property.
Business response:
Dear Guest, We’re very sorry to learn about the distressing experience you described and regret that yourstaywas cut short under such circumstances. Concerns related to safety and security are taken seriously, and we understand how unsettling it must have been to experience an incident while your vehicle was parked on the property. While policies regarding liability apply, we recognize that this does not lessen the impact or frustration of what occurred. We also regret that the overall sense of security did not meet your exp... read more
No continental breakfast. No snacks No shampoo or conditioners
Business response:
Dear Guest, We’re sorry to learn that your stay did not meet expectations and that the level of comfort and convenience you anticipated was not reflected during your visit. We understand how disappointing it can be when essential offerings and in-room provisions are not available, and we regret the inconvenience this caused. This is not the experience we aim to deliver, and your comments have been shared with the appropriate teams for review to help ensure clearer communication and improved consistency. We appreciate you tak... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.