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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Management definitely needs empathy training. Manager and the one employee that works days are very aggressive and are looking for any reason to get you kicked off the property.
Business response:
Dear Zach, We are truly sorry you didn't experience our staff at their best during your stay. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address your comments with our staff. Thank you for your patience and for bringing this to our attention. We appreciate you choosing us for your visit to the city, and we look forward to hosting you again. Sincerely,Hotel Management
Foodwas bad
Business response:
Dear Badrinarayana, Thank you for your feedback. We’re sorry to hear that the food did not meet your expectations during your stay. Your comments are important to us, and we will review them with our team to see where improvements can be made to enhance the dining experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a stay that better reflects our commitment to quality. Safe travels, and we look forward to seeing you again.Sincerely,Hotel Management
My son and I had a traumatic experience here. I initially booked through Expedia, & paid at the hotel upon arrival.I had a 930 appt at USCIS the following day, wc unfortunately, ran late. When I was able to check my phone at 1220, I had several missed calls from my 16 year old son, & the hotel. As a background, my 16 year old has High Functioning Autism, with major social anxiety, which is why he decided to stay in the hotel with our little bichon. I immediately called my son & he was hysterical. He told me that the Housekee... read more
Business response:
Dear Zarah, Thank you for sharing your experience. We sincerely apologize for the distress caused during your stay. Our team strives to provide a welcoming and compassionate environment for all guests, and we regret that this situation did not meet those expectations. We understand the importance of accommodating special needs and will address this with our staff to ensure better handling in the future. We truly hope you will consider giving us another chance to serve you better. Sincerely,Hotel Management
The beds were absolutely terrible .. the rollaway bed that we got for our son was nothing but springs to lay on.
Business response:
Dear VIictoria, Thank you for staying with us and sharing your feedback. We sincerely apologize for the discomfort you experienced with the beds during your visit. We understand the importance of a good night's sleep, especially for your family, and it’s disheartening to hear that the rollaway bed did not meet your expectations. Please rest assured that we take your concerns seriously and will review our bedding options to enhance comfort for future guests. Your feedback is invaluable as we work to improve our services. We h... read more
Extended stay, but not a dish, glass or silverware in the unit
Business response:
Dear David, Thank you for your feedback. We apologize for the inconvenience you experienced during your extended stay. We understand how important it is to have the necessary kitchenware available, especially for longer visits. Our goal is to provide a comfortable and fully equipped environment for all our guests, and we regret that we fell short in this instance. Please know that kitchenware is available upon request, and we are sorry if this wasn't communicated clearly during your stay. Your experience will be shared with ... read more
Staff was very good and they agreed for a late checkout on a last minute request. Although I had to remind them about extension and had to checkin again in person to get new access cards although I was using the same room. Worst was the muffins which were served and it had Fungus in them. Absolutely ridiculous.
Business response:
Dear Badrinarayana, Thank you for your feedback and for acknowledging our staff’s efforts in accommodating your late checkout request. We sincerely apologize for the inconvenience you experienced with the check-in process and the unacceptable issue with the muffins. This is not reflective of our standards, and we will be addressing this immediately with our team. Your comments are important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.