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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors were filthy, constant marijuana smoke on most floors, beds weren’t made well (sheets just sloppily placed on mattresses), a lot of guests looked like they were homeless and put up at this hotel by the government. DEFINITELY would not recommend.
Business response:
Dear Guest, Thank you for taking the time to share your perspective with us. We are genuinely concerned to see that the overall condition of the space and the atmosphere during your stay did not meet expectations. Cleanliness and a welcoming environment are fundamental to the comfortable experience we strive to provide, and it is disappointing to know this was not reflected during your visit. Your observations regarding upkeep and common areas have been shared with our team for careful review, as maintaining consistent stand... read more
Our check-in time is 3:00Pm and we arrive 3:20pm. We r able to get in our room by 4:00 pm coz according to d staff our room is not ready. D floor is dirty.
Business response:
Dear Guest, We appreciate you taking the time to let us know about your experience. We regret that your arrival did not go as smoothly as expected and that the room was not ready in a timely manner. We also apologize for the cleanliness concerns you encountered, as this falls short of the standards we aim to maintain. Your feedback is valuable and helps us refine the level of care and attention our guests receive. We hope you will consider staying with us again so we can provide a more efficient and comfortable experience in... read more
This hotel probably was nice at some point but it has fallen on hard times. Clearly, no investment has been made in the property in quite some time. The photo’s are not remotely recent. Rooms are outdated and broken down. Beds are old and of low quality. They have a number of transients living in this hotel. Staff was very nice.
Business response:
Dear Guest, Thank you for taking the time to share your honest feedback and for recognizing the kindness of our team. We are sorry that the condition of the property and the room quality did not meet your expectations and that the appearance was not what you had anticipated. While some areas do reflect the age of the building and certain limitations, we are always committed to delivering seamless service and comfort. Your comments will be shared with our team as we continue to evaluate improvements and long-term upgrades. We... read more
Front desk / “Manager” Jake was racist and canceled my stay with out my permission. Never coming here again.
Business response:
Dear Guest, Thank you for sharing your experience. We are deeply concerned to learn that you felt uncomfortable during your visit, as this is never the impression we want any guest to have. Our team strives to treat everyone with the utmost respect and care, and we regret that your experience did not reflect that commitment. We will be sharing your comments carefully with our staff to ensure all interactions reflect our values of fairness and hospitality. We truly appreciate you bringing this to our attention and hope you mi... read more
There was dirty shoes that were not ours under the bed, a dog toy and dirt, the entire hallway smelled of pot and cigarettes, we asked for late checkout, they gave us 30 minutes and we were 15 min late and they left a voicemail saying our belongings would be put in lost and found. They were rude, zero customer service. I have stayed there before and it was not this bad. Not sure what happened. Motel 6 blows them out of the water. Sad!
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you described. Finding items under the bed and the unpleasant environment of the hallway you encountered is not the standard we aim to uphold. We are also sorry for the frustration surrounding the late-checkout request; the way this was communicated did not reflect the considerate service our guests should expect. We regret that your interaction felt anything less than respectful. Your comments are being taken seriously and shared with the relevant teams to ... read more
No Coffee or beverages put out till well after 7am most morning's and was never properly stocked on complimentary items
This place needs updating the furniture is old the carpet is dirty and the pillows are old and uncomfortable. The blanket smells.
Business response:
Dear Guest, Thank you for being our guest and sharing feedback with us. We’re sorry to learn that the overall condition of the room did not meet your expectations. We also regret the issue with the pillows and blanket’s freshness and comfort, as these are essential to a pleasant stay. We understand how this may have affected your overall impression, and we will share your comments with the relevant teams as we continue to evaluate areas that need updates. Your perspective on this matter is much appreciated, and we hope to we... read more
Its dusty edges around the wall. We have to ask front desk for hair dryer. Breakfast is just muffin and coffee. Staff is okey.
Business response:
Dear Charito, Thank you for staying with us and taking the time to share your feedback. We’re sorry to hear that certain aspects of your visit, including room upkeep and breakfast variety, fell short of expectations. Your feedback will be reviewed with our team to help guide improvements moving forward. We’re pleased, however, that our staff was able to assist you during your time here, and we hope to have the opportunity to offer a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management
“Free breakfast” is coffee and nutri-bars. Full kitchen with no utensils, cups, plates. Stating they “ran out”. Customer service was trash mixed with micro-aggressions. Refused to provide paper cup for tea in the evening. Tub, but no stoppers. Dirty air vents and sink drains. Overpriced snacks. No toiletries. Old furniture. Peeling paint. No ice machine. No dish soap to wash ice tray.
Business response:
Dear Shonnee, Thank you for sharing your feedback. We are truly sorry your stay did not meet the standards we strive to provide. Although we regret the disappointment with the lack of amenities and kitchen essentials, these items can always be requested at the front desk. We appreciate you bringing your concerns regarding service and room condition to our attention. Your comments will be shared with our team to help us improve future guest experiences. We look forward to welcoming you back for a more comfortable and enjoyabl... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.