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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of smokers Lots of people smoking outside and inside elevator. Seems most people staying there were local construction workers. I don’t recommend this place.
Business response:
Dear Guest, We are deeply sorry to hear about the issues you experienced during your stay. We sincerely apologize for the discomfort you experienced near the property and in the elevator. This is not the environment we aim to provide for our guests. We appreciate you bringing this to our attention so we can address it immediately. We truly appreciate your comments and hope you’ll give us another opportunity to offer you a better experience. Sincerely, Hotel Management
I was a victim of a malicious attack by a former gf that ran through the corridor screaming and pounding on doors while I wasn't even at the hotel at the moment yet they banned me with no due process or even informing of the incident.
Business response:
Dear Guest, We are sorry to hear about your experience and understand how upsetting this situation must have been. While we strive to ensure every guest feels respected and treated fairly, we must also make decisions to protect everyone on the property. We regret that you were not given an opportunity to clarify your side of the story. Your comments will be shared with our dedicated team to ensure that matters like this are handled more transparently and with greater care in the future. Your feedback is much appreciated, and... read more
Would not recommend The room smelled and it was not the cleanest. They also only clean rooms every 14 days. It's too bad that people don't take pride in cleaning
Business response:
Dear Guest,Thank you for sharing your experience. We're truly sorry to hear that your visit did not reflect the standards we aim to uphold. Your feedback regarding the room condition and housekeeping schedule has been noted and will be reviewed with our team for improvement. We understand how important cleanliness and comfort are to our guests and regret that your expectations were not met. We hope for the chance to provide you with a more positive experience in the future.Sincerely,Hotel Management
The queen beds were actually a full size mattress. The mattress’ were very uncomfortable. We rented 5 rooms due to a wedding and everyone complained about the beds.
Business response:
Dear Guest,We sincerely apologize for the discomfort you and your group experienced with the beds. A restful night’s sleep is essential, and we regret that the mattress size and comfort did not meet expectations. Your feedback is important, and we will review this concern with our team to ensure our accommodations align with guest expectations. We appreciate you choosing to stay with us for such a special occasion. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.S... read more
Unfortunately I would not recommend, even as a cheaper/budget option. There was hair in the bathtub and on the cloth shower curtain. Hair on the pillows. Stains on the sheets. And although I'm pretty sure this is a smoke free hotel, the room smelled like an ashtray.
Business response:
Dear Natalie,We regret that your stay did not meet expectations. A clean and fresh environment is essential, and we sincerely apologize for the concerns you encountered. Bedding and bathrooms should always be properly maintained, and we understand how disappointing it must have been to find them in that condition. Although our guest's rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly w... read more
staff was always gone from the front desk never could find. outside smoking. Keys to room constantly not working
Business response:
Dear Lupe, We strive to provide thoughtful and intuitive hospitality; therefore, we regret that our team members did not provide the exemplary service we strive for. We take your feedback seriously and will use it to ensure a more consistent experience for every guest. Thank you for helping us improve. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
There was mold in the shower, and an attempt to paint over the area was noticed. There was a kitchen with nothing stocked for use, not even a simple coffee pot with hot cups. The fan in the bathroom did not turn off, and there was a grinding noise all night long.
Business response:
Dear Kisha,We sincerely apologize that your stay did not meet expectations due to the condition of the room and the lack of kitchen amenities. Please note that kitchenware is kept at the front desk for cleanliness purposes and is available upon request. We’re also sorry for the disturbances caused by the bathroom fan and the unfinished maintenance in the shower area. Your feedback is valuable, and we are addressing these issues with our team to ensure a more comfortable stay for future guests. We hope to have the chance to w... read more
My son got bit all over his body and saw a bug on the bed. I went to front desk and a nice employee gave me a new room for the rest of the night. Only to come to a room that hasn’t been properly cleaned and had random hair strands on the bed sheets. This is gross and very unsanitary.
Business response:
Dear Connie,We sincerely apologize for the discomfort you and your son experienced during your stay. The issues you mentioned are concerning, and we regret the inconvenience this has caused. We understand how important cleanliness and comfort are, and we will be addressing the issues you raised with our team to ensure they are resolved. Additionally, we will take the necessary measures to prevent this from happening again in the future. We hope to have another opportunity to welcome you back and provide you with a more favor... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.