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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So disgusting. Room was dirty and staff were rude. Was there for an hour and asked for our money back. Never again. Building smelled like weed. Should have known to turn around when checking in then.
Business response:
Dear Guest, We sincerely apologize for the condition of the room and the experience you had during your short stay. The cleanliness concerns and service issues you described are not reflective of the standards we strive to maintain. Please be assured that your comments have been shared with our management team for immediate review and improvement. Your feedback is very important to us, and we hope you will consider giving us another opportunity to welcome you back. Sincerely, Hotel Management
The staff, especially Jesse were extremely rude. They refused to allow us to extend our stay simply for asking for an extra blanket and having one other guest and they were all our minor kids. They were extremely racist as well calling us “YOU PEOPLE.” I will never recommend this place to my friends and family. There are dirty dressers as well as dirty bathroom.
Business response:
Dear Sally, We are deeply concerned to hear about your experience and sincerely apologize for the unacceptable behavior and service you described. We have zero tolerance for discrimination or disrespectful conduct, and your concerns are being taken very seriously with an immediate internal review. We also regret the cleanliness issues you encountered, as this does not meet our standards. Your feedback is extremely important to us, and we are committed to improvement. We hope to regain your trust and provide a better experien... read more
Good staff but the hotel was very shady looking and constantly smelling of chemical drugs in the hall ways and stairways. I was promised breakfast but they never gave it.
Business response:
Dear Guest, We’re sorry to hear that your visit wasn't comfortable overall. We regret that the condition and atmosphere of the common areas affected your impression, as this is not the environment we aim to provide for our guests. Your comments regarding the hallways and stairwells have been shared with the appropriate teams for review. We also apologize for the disappointment around breakfast. Our breakfast offering is a grab-and-go option intended as a quick and convenient start to the day, and we understand this may not h... read more
Absolutely awful place. Literally everything broken and filthy
Business response:
Dear Guest, We are very sorry to hear that your visit did not meet expectations and that the condition of the property left such a disappointing impression. We regret that the overall upkeep and cleanliness of your room and the property did not provide the level of comfort and quality we aim to deliver. Feedback like yours is extremely valuable and has been shared with the appropriate teams as we continue evaluating areas that may need updates and improvements. Providing a welcoming and well-maintained environment remains a ... read more
Dingy and worn down. Breakfast was coffee and oatmeal packets. Nice distance to fields, but would not stay again.
Business response:
Dear Guest, We are sorry to hear that your visit left you feeling disappointed. We regret that the overall condition of the property felt worn and did not provide the comfort or atmosphere you were expecting, as this understandably shaped your impression from the start. We’re also sorry that our breakfast selection did not meet your expectations. Our complimentary grab-and-go breakfast is designed to offer a quick and convenient start to the day, though we understand some guests prefer more variety. While we are glad the loc... read more
We had a reservation for 4 nights. Staying at an extended stay we didn’t expect much past the bare minimum. However, many things were lacking such as basic security cameras or a night guard. This could be one of the reasons my car was broken into on night number 2 in the hotels own parking lot. They stated they weren’t liable (standard policy in many places). We ended up checking out immediately. TLDR: Lack of security, car was broken into on hotel property.
Business response:
Dear Guest, We’re very sorry to learn about the distressing experience you described and regret that yourstaywas cut short under such circumstances. Concerns related to safety and security are taken seriously, and we understand how unsettling it must have been to experience an incident while your vehicle was parked on the property. While policies regarding liability apply, we recognize that this does not lessen the impact or frustration of what occurred. We also regret that the overall sense of security did not meet your exp... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,179 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.