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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floors in the building were not cleaned once during my 6 night stay. The room had old french frys u der the bed. The coffee in the morning was always empty by 8:30am. The employees were nice and helpful. The area was nice.
Business response:
Dear Valerie, Thank you for the review. We are pleased you found our employees to be friendly and helpful and that you enjoyed the surrounding area. However, we apologize for the cleanliness issues you encountered during your recent stay. Your feedback is invaluable to us, and we will address these concerns with our housekeeping teams to ensure that our standards are consistently met. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to provide you with a more satisfactory experien... read more
Friendly staff.
Really convenient location, within a good radius of places to go to and stuff to do. Staff was very helpful and nice. Other guests were nice and everyone keeps to themselves doing their own thing. Definitely will be making this location my go to when I make trips out to the area
Business response:
Dear Celeste, We are thrilled that you found Extended Stay America's location convenient and enjoyed the helpful and friendly staff. It is fantastic that you also had a positive experience with other guests. We are honored to be your go-to choice for future trips to the area and look forward to welcoming you back soon!Sincerely,Hotel Management
Staff not ready to receive us after coming at 4:30 PM. They didn’t have room cleaned. Had to wait an hour and a half before ready. No clean towels in the room No ice machine il on the property
Business response:
Dear Triana, We apologize for the inconvenience you experienced during check-in. Your feedback is concerning, and we will address these issues promptly to ensure a smoother arrival process for our guests. Regarding the lack of clean towels and an ice machine, we will work to improve these amenities for your future visits. Your satisfaction is our priority, and we appreciate your understanding. We hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Average stay
Business response:
Dear Nataly, Thank you for your feedback. We appreciate you choosing our hotel for your stay. Our goal is to provide an exceptional experience for all our guests, and we regret if we fell short of meeting your expectations on this occasion. Your comments are valuable to us as we continually strive to improve. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Sincerely,Hotel Management
Business response:
Thank you for sharing. We look forward to seeing you soon.
Staff was excellent….
Business response:
Thank you for sharing. We look forward to seeing you soon.
It was good
Business response:
Dear Jeffrey, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,273 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.