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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice comfortable room, should provide shampoo in the room instead of having to request from front desk.
Business response:
Dear Sharon A, Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our comfortable rooms. Also, we have noted your suggestion about our in-room amenities offerings. We will share this with the team. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
The staff was rude. The appliances looked very dirty. Would’ve been fine otherwise
Business response:
Dear Sabrina, We sincerely appreciate the feedback provided by our esteemed customers and understand their concerns regarding the condition of the appliances; and regret the poor service you received from our staff. We understand the importance of maintaining high standards of hygiene and cleanliness, and we assure you that we are taking steps to address this matter. Please accept our apologies for any inconvenience caused, and rest assured that we are committed to providing you with the best service possible, now and in the... read more
It was nice affordable
A horrible start that ended ok The first room I was given was in horrible condition: damaged furniture, missing desk lamp and chair, no art work, gouges across the wall above the bed, and a very noisy air conditioner. The last straw came when I went to the bathroom in the middle of the night and saw roaches when I turned on the light, and noticed a dead one in the bathtub! I went to the front desk 1st thing in the morning and they were very apologetic and happy to give me a new room. They told me the woman that had been stay... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. On the positive side, it is... read more
everything
Business response:
Dear Robert, Thank you for taking the time to share your review of our property. We are thrilled to have exceeded your expectations and provided you with an enjoyable stay. At Extended Stay America, we offer exceptional service and amenities to cater to every traveler's needs. We appreciate your business and hope to have the pleasure of serving you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.1 star rating with 1,129 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.