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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overpriced Shabby Could be nice with a refresh of the room and halls and some ventilation. The one thing to keep in mind is it seems to be a makeshift apartment for people who treat it like their own. I am not talking business people on a trip. More like people one step away from homelessness. Pajamas and slippers in the lobby and people chatting with the staff about nothing made it hard to get help. Grab and go breakfast was always gone no matter what time. The grounds had trash in the parking lot and any trashcans were ove... read more
Business response:
Thomas, we are genuinely sorry about the circumstances that brought you to us. It is never our intention to let down any of our guests so we sincerely apologize for the issues you encountered and the inconvenience it caused. Your feedback is truly valuable for us as it shows the areas where we can improve and be assured we will take the necessary steps going forward. Please consider giving us another chance so that we can show how important is guests’ satisfaction for us. Sincerely, Hotel Management
Fuerte olor a Cigarro. El cuarto tenía un fuerte olor a cigarro. La calidad de las toallas y sabanas es muy pobre. En general este hotel necesita una buena renovación y prohibir que los huéspedes fumen en los cuartos.
Business response:
Ricardo, thank you for your review. We are sorry for the smoke smell you encountered. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Overall great! Furniture could use a replacement The service was great and everything. I just think that the quality of the room could be improved or remodeled. The night stand cabinet should be replaced as it seemed old. The cabinet under the sink should be replaced as well since it was pretty much chipped off. However, overall, it was great place and location to have somewhere to sleep the night.
Business response:
Thank you for your feedback. We appreciate it and value that you took the time to provide the mentioned points. We are working on making the necessary adjustment to better serve our guests. We look forward to welcoming you back to our property. Respectfully,
I had an issue with cleanliness and wifi. The manager Ceasar was very helpful as well as Bri from the front desk. They handled the issue and kindly refunded one night for my 3 night stay.
Business response:
Wendy, thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Ceasar. He is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
Go to hotel! Budget friendly hotel!
Business response:
Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will revisit soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,224 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.