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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were amazing, but the property was surrounded by a really bad smell that permeated everything.
Business response:
Dear Michael, Thank you for staying with us and sharing your concerns. While we are pleased that you loved the hospitable service from our staff, we sincerely apologize for any oversight in our hotel areas. We always aim to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much bett... read more
It was clean. Close to a lot of food places etc. I didn't like the fact u have to ask for dishes. Over all it was a pleasant stay.
👍
Business response:
Dear Maybelline, Thank you for choosing Extended Stay America and for the excellent rating. We are thrilled we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Hotel Management
Super nice staff. They made me really feel welcome. It’s an older property and it shows. My sink faucet dripped all night long. Comfortable bed. Nice enough linens. Big room. Breakfast was lame: instant oatmeal and granola bars. Fake cream for the coffee. Convenient location to quick restaurants and the shopping mall. I’d stay again.
This isn’t your typical hotel At night some workers like to close the front door to the lobby ,it was late night and no sigh no nothing had to call twice before the man got to the front let us and another person from a different room in . He looked like he was sleeping didn’t bother to apologize or to speak to us we tried to talk to him he walked to the back .. The Breakfast is literally coffee/hotcoco and a granola bar ..The ladies from the morning were amazing and supper nice .
Business response:
Dear David, Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. We very much appreciate you bringing this to our attention, and we will address this appropriately. We appreciate your comments about our staff and hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
Problems with check in. Property was dirty outside ex: trash overflowing from the trash cans. The hotel is old and smelled of marijuana. When the water is turned on from another room you can hear it pretty loud from your bedroom. Over priced. They give out plates and utensils if asked if you need to cook in your room. No pots or pans available. Free breakfast is a coffee bar (which ran out of water) and granola bars. There was a lot of sketchy characters walking in and out of the property. Didn’t feel safe. Will not be stayi... read more
Business response:
Dear Guest, Thank you for your recent stay at our hotel. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We will follow up with the departments mentioned to reinforce our high standards and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
The room is very spacious and provides excellent opportunities for cooking our own foods. It is also very conveniently located which makes shopping extremely easy.
Business response:
Dear Jun, Thank you for choosing Extended Stay America for your recent visit. We constantly strive to exceed our guests' expectations, and it was gratifying to read about your experience. We appreciate you sharing your feedback about our hotel's features and convenient location with fellow travelers. It was a pleasure having you as our guest, and we hope you revisit us in the future for another exceptional experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,273 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.