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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff very accommodating
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America! Sincerely, Hotel Management
Agradable estancia Según lo que especifica incluye todos los utensilios para poder cocinar y no los tenían. Hubo un connato de incendio pero fue atendido rápidamente y tras un par de horas nos regresaron a la habitación. Necesita una actualización. Fuera de eso todo estuvo bien.
Overpriced Shabby Could be nice with a refresh of the room and halls and some ventilation. The one thing to keep in mind is it seems to be a makeshift apartment for people who treat it like their own. I am not talking business people on a trip. More like people one step away from homelessness. Pajamas and slippers in the lobby and people chatting with the staff about nothing made it hard to get help. Grab and go breakfast was always gone no matter what time. The grounds had trash in the parking lot and any trashcans were ove... read more
Business response:
Thomas, we are genuinely sorry about the circumstances that brought you to us. It is never our intention to let down any of our guests so we sincerely apologize for the issues you encountered and the inconvenience it caused. Your feedback is truly valuable for us as it shows the areas where we can improve and be assured we will take the necessary steps going forward. Please consider giving us another chance so that we can show how important is guests’ satisfaction for us. Sincerely, Hotel Management
Fuerte olor a Cigarro. El cuarto tenía un fuerte olor a cigarro. La calidad de las toallas y sabanas es muy pobre. En general este hotel necesita una buena renovación y prohibir que los huéspedes fumen en los cuartos.
Business response:
Ricardo, thank you for your review. We are sorry for the smoke smell you encountered. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,273 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.